Stakeholders and their interests
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Stakeholder
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Type
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Interest
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Project Manager
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Internal
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A system that improve client service
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Project Sponsor
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Internal
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A profitable final product
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Project Team
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Internal
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System with proper functions
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Project Owner
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Internal
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A system that can be run after deployment
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Third Party Service Provider
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External
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A suitable system that can support their service
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National Government
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External
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Innovative ideas that can implemented country wide
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Patient
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External
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Improved treatment and communication
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Medical Officers
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External
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Collaborating platform
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Stakeholder
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Responsibility
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Power
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Expectations
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Communication Requirements
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Project Manager
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The project manager is responsible for controlling the activities of the project. PM will resolve the conflicts between the team members. PM will handle scheduling and resource allocation activities. The project manager will communicate with the stakeholders.
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High
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The project manager is expected to complete the project with provided time. He is expected to deliver a fully functional system that can be used within the organization environment.
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Video conference, Physical meeting and email
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Project Sponsor
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The project sponsor is expected to deliver the required resources to the project manager. The project manager will communicate with the project sponsor for every out of the scope issue. The project sponsor will be handling the issues that are not in the power of PM.
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High
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The project sponsor is expected to be providing all the resources like financial, technical and other required to develop the project. The sponsor is also expected to handle the issues like third party SLA contracting, legal concerns and many more.
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Video conference, Physical meeting and email
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Project Team
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The project team has many individuals working alone or in a group to complete a set of activities. They are responsible for designing, developing and testing the proposed system. The team members will collect business and user requirements and convert them into system requirements. They are also responsible for designing and developing the system based on the generated system requirements.
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High
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The team members are expected to provide a fully functional system. The development team is responsible for developing a system which is bug free. The designers are responsible for making proper UML, Database and Network designs that can refer to the business requirements.
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Email and Physical meetings
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Project Owner
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Project owner has the biggest power over the project. The owner can decide to stop a project and restart it as per the organization needs and circumstances. The owner will be responsible for establishing proper communication between organization staff and project team. The owner is also responsible for understanding the project requirements and concerns and make suitable decisions.
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Extreme
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The project owner is expected to understand each and every aspect of the project from the success factors to the project challenges. The project manager must be taking decisions for the project success. The project owner is also expected to communicate with stakeholders and end-users to make them understand the significance of the project.
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Video conference, Physical meeting and email
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Third Party Service Provider
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The external service provider or third party service provider is responsible for providing additional services that are essential for system to operate. The third party service providers are also responsible for providing services as per the SLA.
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Low
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The third party service providers are expected to be delivering services like technical equipment, software packages and many more within provided time period. The service providers are also expected to be maintaining the system performances
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Video conference and email
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National Government
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The government have two sides, social benefit from the project and legal regulation development. The government will be controlling the project operations and outcomes based on the regulations. The government will apply taxes on the system performances.
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Medium
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The government is expected to support the project by providing legal considerations and allocating resources. State Government will be assisting project by incorporating legal considerations that influence good practices of patient treatment.
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Email and Letters
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Patient
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The patients are responsible for reviewing the system and provide feed backs. They are also responsible for making most of the use the system so that project scope can be fulfilled. This project is mainly for treatment practice enhancement which will directly benefit the patients.
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Low
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The patients are expected to provide the honest feed backs so that proper evaluation of the system can be done. They will also be responsible for communicating with the service center if any issues occurs so that improvement of the system can carried out properly.
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Physical Meeting and Email
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Medical Officers
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The medical officers are responsible for reviewing the system and provide feed backs. They are also responsible for making most of the use the system so that project scope can be fulfilled. This project is mainly for treatment practice enhancement which will indirectly benefit the medical officers.
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Low
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The medical officers are expected to provide the honest feed backs so that proper evaluation of the system can be done. They will also be responsible for communicating with the service center if any issues occurs so that improvement of the system can carried out properly.
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Physical Meeting and Email
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The questionnaire is designed for Admin.
Question 1: Do you want the system to provide the authority delete user?
Question 2: Do you think manual verification of user is essential?
Question 3: What is your opinion on health care system?
Question 4: How do you want your system to be performing?
Question 5: Do you want the system send you notifications and mail?
Question 6: Do you want to monitor data processing?
Question 7: Do you want the system to provide you the option of controlling the server?
Question 8: DO think virtual firewall must be customized?
Question 9: Would you prefer working from remote location?
Question 10: Do you want the system to produce report?
Delete User: The administrator can delete any user. The admin will send a report to the management for deleting any user with proper justification.
Update Software: The administrator will update the software as soon an update is available from the software vendor.
Monitor Data Processing: The administrator will monitor data input and processing of these input. It will increase the system security.
Allow Registration: The administer will verify all the registrations. After successful verification, the admin will accept registration.
Register: All the end user will register to the system for accessing the functions and see the required information.
File Transfer: The users will transfer files like softcopy of prescriptions, reports and other files while chat.
Patient Health Record: All the end users can access the patient health record. A patient can only access their own data. The specialists and doctors will access the patent data who has visited them at least once.
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Use case components
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Interview session
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Use Case name
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Chat
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Scenario
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The patient can chat with the doctor or specialist. The patient must visit the doctor or specialist before activate chatting option with him/her.
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Event trigger
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A patient wants to communicate with the doctor or specialist through the application
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Description
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The patient can chat with the doctor or specialist. The patient must visit the doctor or specialist before activate chatting option with him/her.
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Related use case
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File Transfer
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Actor
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Doctor, Patient and Specialist
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System stakeholder
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Patient, System, specialist and doctors
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Pre-condition
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The patient must have visited a doctor or specialist at least once
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Post condition
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The doctor must be online
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Flow of the activities
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Actor
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System
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1. The patients clicks on doctor or spiciest account
2. patient clicks on chat option
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2. system shows various options among those one is chat
4. System sends a notification to doctor or spiciest
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Expected outcome
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The internet connected disconnected
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