Spice Grill restaurant services

Dsicuss about the Organisational Structure of the Urban Environmental.

Spice Grill is an Indian/Pakistani food restaurant which started its business at 94 Rangoon Road, Singapore. This restaurant is well known for its North Indian spicy and Pakistani dishes. The restaurant is usually open between 11:00 am to 10:30pm and serves mainly Tandoor dishes (Tripadvisor.sg, 2017). Kashmir Singh is the owner of this restaurant. Basically, it is a family business where the chief regulators are Mr. Singh and his wife. The restaurant provides special lunch offer to the customers. It is named ‘Lunch Buffet’ with full of Indian dishes including additional combo offer and other special offers for loyal customers. Also,  the restaurant  has an official online website where anyone can reserve table for a stipulated time.   The restaurant is also good for groups or parties, Catering and Outdoor seating services.

Along with the extraordinary services the locations of these branches also act as the major tools of making profit. Spice Grill restaurant has its main branch at Rangoon Road and another one at  Gopeng Street. Both branches are situated at very populated area receiving 250 to 300 customers on an average day. Tourists and local people used to come there to have spicy Tandoor dishes. Spice Grill also serves some special combinational dishes for the customers, who are not well accustomed with spicy Tandoor recipes.

The main branch in Rangoon Road has around 55 employees including part time and full time workers. In Gopeng Street branch the number of employees is 35.  The number of the employee includes from ground to managing level staffs (spicegrill.sg, 2016). There are some operational divisions where workers play individual roles as per their expertise.

• Receptionist – 4 employees are appointed to welcome the customers and to communicate with them for answering their queries.
• Order receivers- 16 employees are appointed to take the orders and to inform the kitchen department about the ordered dishes and quantities. They also offer the bill to the customer and collect feedback from them.
• Servers – 16 employees are appointed to serve the food to the specific customer by transmitting the dishes from the kitchen to the customers.
• Cleaners – 16 employees are appointed for cleaning the tables, after the customers are done with the food and also for cleaning the plates and utensils at the kitchen.
• Cooks – These employees are recruited only for cooking the signature dishes of the restaurant. Considering the both branches, Spice Grill has 6 Cooks specialized experts of their recipes.
• Helpers – 16 helpers are appointed to help the chef with chopping, grinding and anything else, when required.
• Cashiers – 5 employees are appointed to deal with the cash, payment bill and other financial exchange operation as well as for financial documentation.
• Marketing staff- 4 employees are appointed to conduct real time market research and analysis to identify consumer’s trends and demands.
• Logistics staff- 6 employees are appointed to maintain the supply management of raw materials. They are also responsible to maintain healthy and cost effective relationships with the suppliers (sg, 2016).
• Managers – The duty of the 3 recruited managers is to ensure the customer satisfaction and flawless financial and business operation. They are the coordinators and regulators of other staffs. One of them is the operational manager or middle level manager and other 2 managers are the low level managers. The low level managers are also known as Chef.

The word ‘Management’ emphasises the set of duties to coordinate and regulate the other departments that would help to achieve efficient and flawless workforce operation. Therefore for this responsible task some major skills are chiefly required namely Technical skills, Conceptual skills, Human skills and Motivational skills. The overall performance of the business operation depends on the functional efficiency of the management powered by these skills and attributes (Rapp, Bachrach & Rapp, 2013). The individual controlling of this departments as well as the collective integrity maintenance are two major duties of the management of any business organisation.

Technical skills refer the understanding, interpreting and proficiency of specific tasks. For Spice Grills technical skills refer the cooking and resource management skill. With the conceptual skills the Top level manager of Spice Grill organisation can identify and analyse the potential performance of cooking, delivering supplying and cleaning department with their current technical and operational interconnection. Conceptual skills refer the ability to communicate with various departments and the operational head of Spice Grill namely logistics manager, Chef, and consumer relation manager in order to maintain the functional integrity and understanding (Iyamu & Mphahlele, 2014). Spicy Grill has a management committee of 5 members including the two owners or top level managers namely Mr. and Mrs. Singh and the three managers of the company. The conceptual decisions are made by these top level managers in presence of the middle level managers while taking decision in technical and human relation field is the responsibility of Chefs and operational manager respectively.  These skills are very helpful to maintain the work flow of the organisational factions. For middle level manager or operational manager human skills are largely related to the verbal and nonverbal communicative relationship with the leading personnel of each functional department as well as the consumers. This skill allows the operational manager to maintain the healthy and productive workforce culture and consumer relationship.

Locations and customer base of Spice Grill

However the functionality of   the management policies involving various departments namely serving, finance, cooking, cleaning and other depends on the management skill of the three managers (Wong, 2018). One of them is the middle level operational manager of both of the restaurant branch and other two low level managers are the chiefs of individual branches of Spicy Grill who needs more technical skills than others. Motivational skills are also related to human resource practices where the management has the responsibility to empower their employees by motivating them. In this section identifying the motivational keys and utilising them with proper representation is very important. From the cooking to service and even consumer support operation depends on the management skills and implementation by these three managers.

The organisational structure or organisation designs refer the foundational and operational module of the organisation that interprets the roles, designations and duties of each and individual person regarding their capabilities. The organisational structure or business structure is highly influenced by the decision making system and internal and external environmental management. This business structure also helps to control the business operations precisely by appointing a person or a group of employees for particular tasks in accordance to their skills and capabilities (Williams, McWilliams & Lawrence, 2017). Technical combination of functionalities, responsibilities, operational integrity and strategies are depended on the efficiency of business structure or organisational design.  

The organisational structure should follow the business strategies and the business strategies should be regulated by the organisational structure as well. The business structure Of Spice Grill chiefly integrated with the internal and external operations of managers and their operational strategies. The business strategy and organisational design also influence the effective leadership strategy. There are two low level managers who are also known as Chefs who need the most valuable technical knowledge in this cooking field. The operational manager or the middle level manager is appointed to focus on each of the three aspects namely conceptual, human and technical skill. Tall structure is more hierarchical structure where the management has more precise control over the whole business (Plugge & Bouwman, 2013). On the other hand, Flat structure allows a business organisation to be more adoptive and decentralised. There is another structure called Matrix structure which is a combination of these two structures to gain the advantages from both of the structures.

Spicy grill has followed the flat operational structure more than the tall structure. In more practical words, the operational design or business structure of the company follows the matrix based organisational structure where the management can equally prioritise and control the five basic components of business operations namely Environment, Strategy, Technology, Size and People (Fisher, Campbell & Svendsen, 2012). However, Spicy grill does not have a rigid organisational structure. Currently, the organisation is in their quick development process where the company cannot relay only a rigid structure. In logistics and marketing operation the company focuses more on flat structure, where in internal business operation namely, cooking, cleaning, serving and others the company improvise a tall or Mechanistic organisational structure.

References

Fisher, D. R., Campbell, L. K., & Svendsen, E. S. (2012). The Organisational Structure of Urban Environmental stewardship. Environmental Politics, 21(1), 26-48. Retrieved from: https://doi.org/10.1080/09644016.2011.643367

Iyamu, T., & Mphahlele, L. (2014). The impact of Organisational Structure on Enterprise Architecture Deployment. Journal of Systems and Information Technology, 16(1), 2-19. Retrived from: https://doi.org/10.1108/JSIT-04-2013-0010

Plugge, A., & Bouwman, H. (2013). Fit between sourcing Capabilities and Organisational Structure on IT outsourcing performance. Production Planning & Control, 24(4-5), 375-387. Retrieved from: https://doi.org/10.1080/09537287.2011.648489

Rapp, A. A., Bachrach, D. G., & Rapp, T. L. (2013). The influence of time management skill on the Curvilinear relationship between organizational citizenship behavior and task performance. Journal of Applied Psychology, 98(4), 668. Retrieved from: https://psycnet.apa.org/article/2013-03481-001

spicegrill.sg (2016). spicegrill story. [online] Spicegrill.sg. Retrieved from: https://www.spicegrill.sg/story.php [Accessed 11 May 2018].

Tripadvisor.sg (2017). Spice Grill, Singapore – Restaurant Reviews, Photos & Reservations. [online] Tripadvisor.sg. Retrieved from: https://www.tripadvisor.sg/Restaurant_Review-g294265-d11629510-Reviews-Spice_Grill-Singapore.html [Accessed 11 May 2018].

Williams, C., McWilliams, A., & Lawrence, R. (2017). MGMT3. Australia: Cengage Learning Australia.

Wong, C. (2018). BU 1104/ BU 1804: Student copy session 6: What is management and planning slides. [PowerPoint slides]. Retrieved from https://learn.jcu.edu.au