Business Processes

Discuss About The Rural Clinical School Of Western Australia?

Headspace was developed by Commonwealth Government in the year 2006. Headspace is the national Youth Mental Health foundation that was established to increase the literacy of mental health, promote seek of early help enhance youth friendly access, appropriate care for young people in a social culturally way and reduce stigma (Nicholas et al. 2017). There is an importance of using digital technologies to improve the effectiveness and efficiency of the healthcare system. Headspace has evolved this technology of using the new innovation of digital mental healthcare. Headspace has stated mental health strategy as a key component of National Digital Heath related with all the young people of Australia and over the world. Meditation sessions that are guided and also mindfulness training are the services that are provided by headspace. The content of Headspace can be used online and also through mobile applications. As reported in 2016, more than 6 million people were using the app of Headspace for their use.

All the guided meditation that are given online are provided by Headspace that includes the access of user through the website of the company and also through application of mobile phones such as androids and iPhones. A free ten days subscription is given to all the users that sign up with the app. After the ten days subscription the user has option to take one month subscription, one year subscription and also an option to continue with all trial material that is available. Insight meditation and calming are both the techniques that are provided in the techniques of meditation. In the year 2014, version 2 of the platform was launched. The version 2 of the platform attracted more customers than the first version. The user who signed up increased to double the number and the platform gave meditation practice of near about 125 million minutes. In version 2, after completing the first stage that is the foundation stage, the app shows four areas in which the user can subscribe. The four areas are relationship, Headspace, performance and health pro. There are different levels that show the meditation level and the gamification of the employ. The user is instructed to complete a level first and then move on to the next level to achieve a master before moving to the further next level. The time of each sessions are mostly in a video format of ten minutes.

Business Requirements

This report consists of business process that is carried out in Headspace of Australia. The business requirements of the Headspace are also discussed briefly. The system requirements that are needed to carry out the online business of headspace are also discussed. The software provider of Headspace is described briefly and three technologies that are followed by Headspace are mentioned that helps to increase the efficiency of mental health organization. For implementing the technology, the efficient level that is needed is also discussed and related risks which are found in Headspace are also stated. The guidelines to lessen those risks are also elaborately discussed.

The business processes of Headspace are carried out in different ways in the online application of the mobile app. The journey of the Headspace starts with signup with the website that is done by the users who want to get service from the Headspace. After the sign up, the user gets 10 days free trial getting all facilities of the Headspace. Headspace is a personal trainer that helps to train the users from the mind. After the login is done, a free membership is given to the users for ten days (Ellis, Churruca and Braithwaite 2017). The training is done only for ten minutes a day to get extra clarity and calm. As the training is done online through mobile app, the training is done anywhere, anyplace and anytime. All the training classes can be listened online and the sessions can be downloaded offline also for future use. After the ten days subscription the user has option to take one month subscription, one year subscription and also an option to continue with all trial material that is available. Insight meditation and calming are both the techniques that are provided in the techniques of meditation. The interested users unlock the full subscription journey of Headspace. There is an option to browse all the available sessions that are needed by the users according to their lifestyle and mood. The session length is also determined by the users. The processes that mindfulness all the activities of the everyday life are also given in the sessions provided by Headspace. The progress statistics of Headspace is given in the app itself so that the user gets to know the progress that is being done through the sessions that are taken by them. There is also an opportunity to join and link up with friends that are in need of the headspace. There is an option for a user to invite a friend for using services of Headspace who are in need of those services. Already 15 million people have joined the headspace app online and the user motivates others to get the services of Headspace.

Computers and Peripherals

The business requirements that are used by the Headspace to conduct the online services of mental health check up is stated below (Yung 2016). The online mental health services need more equipment that is used to conduct the process smoothly.

Network Equipment- The network equipments that are needed to set up a business process in Headspace Mental Health Service are the firewall, wireless devices, router, modem and switches. To set up a secure network, firewall is needed to protect all the servers that connect the user with the system.

Servers are needed to connect the user with the system of Headspace Mental Health Service. The network environment that is provided to connect to network that includes running a software, access files and printing are all provided by computer. A server is used as a repository central data for users to connect to network. Personal Computers are also needed by the employees of Headspace to connect all the users and also do other online processes. As all the work is done online, the employees uses laptops and notebooks as it provides a 24×7 hours service to the users. The employees connect the users even if they are not in the office from anywhere and anytime. Scanners are needed to scan the documents of the users (Loughhead et al. 2017). As Headspace provides all time support to the users, they need a power supply that is uninterrupted to maintain the power for all time when there is shortage of power supply. Back up devices are needed to store all the information of the users as the user may come back after many days and their information are to be stored by the system. Also if the system crashes, so it is needed to keep a backup of all the data that are with Headspace. Webcams and microphones are used by the consultant who provides services to the customers over the phone. Headspace provides services to all the areas from an urban area to a remote area. The business should have devices like remote monitoring to access the users from remote areas. Devices like glucose meters are used by Headspace Mental Health Service to check the level of diabetes of the patients in remote areas.

Telephones are needed by Headspace Mental Health Service to serve the user over the telephone. The networks that are needed are PSTN (Public Switch Telephone Network), VOIP (Voice over Internet Protocol) and ISDN (Integrated Services Digital Network). For establishing connection, data connectivity is needed to browse emails, make FOIP (Fax over Internet Protocol). ADSL (Asymmetric Digital Subscriber Line), satellite, wireless connections, NBN (National Broadband Network) and cables are also needed by Headspace Mental Health Service.

Telephone and Internet Services

The systems that are needed by Headspace Mental Health Service are operating systems that are licenced and also software versions of the operating systems. The operating systems that are needed are Microsoft Windows, Apple iOS and Android version of Google (McGorry, Bates and Birchwood 2013). A security to maintain the software is needed by Headspace Mental Health Service. The backup of the software should also be kept so that if the system of the software fails, then the backup will be used. Software is needed by Headspace Mental Health Service for monitoring all the other work of Headspace Mental Health Service.

To keep a look on all the services, software should be installed and to maintain that an employee should be hired. Software is also needed to patching up systems that are needed in Headspace Mental Health Service. Software of patch management is required by Headspace Mental Health Service. There must be ability to access the capability and software in remote areas as Headspace provides services to all the parts. All the software that is used must support all the requirements of the business and helps to monitor all the processes of Headspace Mental Health Service that are being carried out. The software systems that are obtained and installed must be compatible with all the hardware system of the Headspace. System Software for clinical information and software used for messaging purpose and capability of secure messaging are also needed by Headspace. Accounting Software is also needed by system of practice management. Cloud Services for keeping the backup and store the information that is used in the health record connectivity.  The systems are all required for the Headspace Mental Health Service to run successfully carrying out its business online.

The Headspace Mental Health Service takes the help of software vendor provider to control all the processes that runs in Headspace. The software vendor that is used in Headspace is the Intrahealth which has released a product of integrated software known as com.unity to support the initiatives of mental health in Headspace in Australia. The software combines the management system of Headspace with access of web portals for the patients and also for the providers of external care and also manages the mobile application for androids and iPhones.

The software solution of Intrahealth is designed to solve the problem that arises in Headspace. The software of Intrahealth, com.unity provides an approach that is centric case management which helps to manage the complex health system through web access by consumers, care team provider and patients (Killackey, Mcgorry and Rickwood 2014). The application is medical records that are shared securely that are managed by Headspace for providing support to the consumer or the patient concern process. The application that manages the mobile care planning and management activities for Headspace Mental Health Service are all managed by Intrahealth so that they can manage the patient in the remote areas. The places where there is no mobile service network coverage, Intrahealth provides services offline and online. The mobile and web solutions that are provided by Intrahealth are real time and also enables sharing information in a secure way. The providers are within the part of Headspace Mental Health Service as an extended network of care. The control and access of portals are controlled tightly in the com.unity and also provide security to the team who provides care to the system. The service providers allows the care team to view only the information that are relevant, for instance a therapist can only view the psychiatrist. The Service providers allow consumers and external providers to give the information by their own through web portal. Com.unity is adapted to perform a range of program which requires services like multi disciplinary and centralized care.

System Requirements

EHR (Electronic Health Record) – Electronic Health Record is a technology that is used in Headspace Mental Health Service to file all the data of the patients that comes from various sources into a cabinet of electronic file (Playford et al. 2014). This includes integrating of images, text and handwritten notes. The entry are viewed as a order entry that are automated and as a system to track the patient giving real time access to the patients and also keeps the record of the patients for a longer period of time so that if they comes after a long period of time, then also their data is present in the system.

CPOE (Computerized Provider Order Entry) – Computerized Provider Order Entry is used in Headspace Mental Health Service as a form for ordering medicines and also for fulfillment system. Computerized Provider Order Entry is also used for taking orders from laboratories, procedures, referrals, transfers and radiology studies.

CDSS (Clinical Decision Support System) – This technology provides doctors and nurses for treatment and diagnostic recommendation in real time. This technology has alerts in them giving the doctors and nurses alerts for their patients and also helps in warnings that are given in prescription drug interaction showing the protocols and the paths. Clinical Decision Support System is used as a part of Computerized Provider Order Entry and Electronic Health Record.

The technologies that are implemented in the Headspace Mental Health Service need efficient employees to work on it. The most important technologies according to their efficiency are described as below.

Smartphone – The Smartphone app is one of the most important technologies that are needed in e-health of Headspace Mental Health Service. The apps are created in such a way so theta the user will be able to use those applications from anywhere and anytime (Hickie, Scott and Glozier 2014). The app of the Headspace contains a sign up process followed by four areas where the user wants to participate. A ten days free trial is given to all the customers who signs up and then the user has to select a particular domain in which he wants to be pro and subscribe the selected domain for a month or a year according to the will of customer.

Hospital Diagnostic at home- A portable diagnostic is possible for all the users from home itself. The users do not have to visit the health center for check up. All things are done online and with the microchip that is present with the patient, the doctors get to know about their patients. This technology needs high level of efficiency because everything is done online through internet to support the health care system of Headspace Mental Health Service.

Delivery mechanism of drug- The mechanism of drug delivery is another efficient technology that is used in the Headspace Mental Health Service. Smart pills are available that helps the patients to remain in touch with the doctors. A sensor technology is developed similar like a pill which can be swallowed and are also combined with the drugs in the form of pill. When the pill gets dissolved in stomach, the sensor gets activated and the data is transmitted to the doctors on a patch that is with the doctor or may be on a smart phone app. This data enables the patients and their doctors to get a track about the improvement of their situation after the prescribed medicine. This is most advanced technology and is very costly.

Digital therapeutics- The digital therapies is another class of development that has made changes among the people. This helps the patients in long term procedure this helps to change the lifestyle by different coaching and sessions that are made by group to mitigate the risk via digital therapies. This is a high level efficiency that helps the people greatly. Digital therapies are most common in Headspace Mental Health Service because everything is done online and digitally in Headspace.

Genome sequencing- This group of technology helps to detect diseases of the people and how the diseases affect them at different levels. With the genome sequencing, it is easy for doctors to understand the genetic of the particular person’s disease and also get some knowledge about their response for the treatment. This helps the doctor to prescribe their patients accordingly and helps to get through their diseases.

The risks that are arrived in the Headspace Mental Health Service are as follows:

Headspace may fail to develop its brand and market the services of headspace successfully. It may fail to expand the sale of Headspace and also marketing capabilities. System may fail in Headspace and delay may happen in operation of the communication and computer systems (Guy et al. 2016). Headspace Mental Health Service may receive delay from service provider Intrahealth for nor receiving its products and host properly. Giving respond to the technological developments may fail in Headspace Mental Health Service. The rights of intellectual property are enforced and protected by the Headspace. The service vendor may be time consuming and costly. The ability of Headspace for collection and using the information may limit the enforcement actions, regulations and law of Australia.

The risks that are faced by Headspace Mental Health Service are mainly the credit risk, market risk, liquidity risk and other interest rate risk. Credit risks are risks that are considered to be risk on cash should be minimum. Ongoing credit evaluations are for the amounts that are made due from customers are monitored by Headspace Mental Health Service and payments are determined if there is a credit loss (Burns et al. 2014). Interest rate risks are the risks that are concerned with flow of future cash. In Headspace Mental Health Service Interest rate risks are mainly risks that are related with notes payable, debentures and also secured loans. Liquidity Risks are risks that comes when Headspace does not meets all the financial obligations. The liquidity risks of Headspace are managed by financial leverage and capital structure. The market risks that are faced by Headspace are the currency risks. As Headspace provides services all over the world, so maintain all the cash is a risk that comes to Headspace Mental Health Service. The currency risks are mitigated by Headspace.

Conclusion

This report gives a detail of the business process that is carried out in Headspace of Australia. The business requirements that are carried out in Headspace are also discussed briefly. The system requirements that are needed to carry out the online business of headspace are also discussed briefly. The software provider of Headspace is described briefly and three technologies that are followed by Headspace are mentioned that helps to increase the efficiency of mental health organization. For implementing the technology, the efficient level that is needed is also discussed and related risks which are found in Headspace are also stated. The guidelines to lessen those risks are also elaborately discussed. There is an importance of using digital technologies to improve the effectiveness and efficiency of the healthcare system. Headspace has evolved this technology of using the new innovation of digital mental healthcare.

References

Burns, J., Davenport, T., Ricci, C., Birrell, E., Blanchard, M. and Hickie, I., 2014. It’s one’smart’solution: Using new and emerging technologies to support the mental health and wellbeing of young men. Developing Practice: The Child, Youth and Family Work Journal, (40), p.6.

Ellis, L.A., Churruca, K. and Braithwaite, J., 2017. Mental health services conceptualised as complex adaptive systems: what can be learned?. International journal of mental health systems, 11(1), p.43.

Guy, S., Furber, G., Leach, M. and Segal, L., 2016. How many children in Australia are at risk of adult mental illness?. Australian & New Zealand Journal of Psychiatry, 50(12), pp.1146-1160.

Hickie, I.B., Scott, E.M. and Glozier, N., 2014. headspace-Australia’s innovation in youth mental health: who are the clients and why are they presenting?. The Medical journal of Australia, 200(8), pp.452-454.

Killackey, E., Mcgorry, P. and Rickwood, D., 2014. If you’re gonna do it, do it right: developing fidelity measures for the rollout of Early Psychosis headspace Services (ephs) in Australia. Early Intervention in Psychiatry, 8, p.89.

Loughhead, M., Guy, S., Furber, G. and Segal, L., 2017. Consumer views on youth-friendly mental health services in South Australia. Advances in Mental Health, pp.1-15.

McGorry, P., Bates, T. and Birchwood, M., 2013. Designing youth mental health services for the 21st century: examples from Australia, Ireland and the UK. The British Journal of Psychiatry, 202(s54), pp.s30-s35.

Nicholas, A., Holloway, E., Telford, N. and Rickwood, D., 2017. Development of the headspace Family and Friends Satisfaction Scale: Findings from a pilot study. Early Intervention in Psychiatry.

Playford, D.E., Evans, S.F., Atkinson, D.N., Auret, K.A. and Riley, G.J., 2014. Impact of the Rural Clinical School of Western Australia on work location of medical graduates. Med J Aust, 200(2), pp.104-107.

Yung, A.R., 2016. Youth services: the need to integrate mental health, physical health and social care. Social psychiatry and psychiatric epidemiology, 51(3), pp.327-329.