Located in Auckland, on the mainstream of shopping center, Emaya is the most amazing venue which serves best apparels and fashion accessories to their customers which is accompanied with the best quality at reasonable price. This organization is conducted its business from last 5 years and currently holds the strength of 25 personnel.
Mission Statement- The primary objective of this organization is to give satisfactory returns to all its stakeholders which mainly include employees, shareholders, customers, and community. This approach of employer makes them effective.Visions Statement- Organization focuses on strengthen its existing business by strengthening their employees in terms of fulfilling the needs of customers.
Organization is looking for the retail assistant for identifying the customers for the organization and helps the customers in purchasing the products they desire. The main functions of this job position include the identification of customers, restocking, and merchandising. The goal includes the distribution of high class services to the customers in terms of increasing the growth of organization and profitability through sales maximization.
For selecting the candidate for the position, the method used is the interview method. In this interview of the employee is taken so that candidate will be able to identify their own working style, issues faced by them use particular methods while performing their job and dealing with their insecurities and fears related to their careers.
This method is effective in nature for the job analysis because it not only helps the interviewer in gaining the knowledge about the employee, but also helps them in understands the way through which candidate deals with the responsibilities involved in it. It further helps the employee in conducting the analysis of job in effective manner (Noe, Hollenbeck, Gerhart, & Wright, 2006).
Job rotation and Job enlargement are the two effective methods which are used by the organization for job design. Both the methods and their effective are defined below-
Job Rotation- This method includes the systematic movement of employees from one job to another job, which means, job positions in the organizations are unchanged but employees in the organization are shift from one job to another job. In this opportunity is given to the employee for performing the different jobs, and this helps the employees in enriches their skills, experience and ability to perform the different type of jobs. This is the most accepted concept in the retail scenario, as it helps the employer in reducing the boredom and irregularity of employees. Further, it helps the employees in getting the job satisfaction.
Job Enlargement- Job enlargement is the method in which scope of the job is enlarged by the organization. In this number of tasks and duties are included in the single job, and it mainly includes the extension of job rotation which expose the employees to different jobs without changing their position (Foss, Minbaeva, Pedersen & Reinholt, 2009).
Following is the job description of the vacant position available in the organization-
Recruitment and selection tool- Telephone interview and hiring manager interview are the two tools which can be used by the employers for selecting the individual in terms of relevant job position. In this those applicants are selected which perform well during the telephone interview and hiring manager interview (Anderson & Witvliet, 2008).
Purpose- The vacant job position is of the retail assistant who helps the organization in identifying the potential customers and find ways for fulfilling the needs of customers.
Job Responsibilities- Following are the responsibilities of this job position-
Measurable standards for their performance- In this organization, performance standards are based on the individual and not on the job position. Following are the measures against which performance of the individual is measured-
Following are some presided skills and qualities which must be present in individual for acquiring this job position-
In this context, indirect method of recruitment is selected which includes the advertisements in newspapers, radio, television, professional journals, etc. This method is effective in nature and helps the organization in finding the suitable candidates for the available vacant position in the organization.
As per the experts, if employer wants to fill the higher position in the organization or the skills they required are more sophisticated in nature then it is beneficial to use the indirect methods for filling the job position. In other words, employer needs to use the more dispersed advertisement for the purpose of reaching the large number of suitable candidates.
This option is chose because of the following advantages of indirect recruitment method-
Above stated reasons are the big advantages get by the organization from the indirect methods of recruitment, and because of this Emaya choses the method of indirect recruitment.
This part of the answer includes the copy of advertisement advertised by the Emaya in terms of filling up the position of retail assistant-
Job title: Retail Assistant
Reporting to: Manager
Salary: $75000 per annum.
Hours: 10 AM to 6 PM
Location: Mainstream of shopping center, Auckland (No travelling is required)
Purpose of the position- Retail assistant must help the organization in identifying the potential customers and find ways for fulfilling the needs of customers.
Key responsibilities & duties- Following are the responsibilities of this job position-
High level of customer satisfaction
Maintenance of fully stocked store
Ascertain the needs of customers.
Managing the point of scale process
Following are the four shortlisting criteria which is considered by the employer in terms of selecting the employee for the relevant job position-
Selection is the most important stage, in which right individual is chose from the pool of applicants. It is necessary for the employer to use the selection and self-selection mechanisms for ensuring that only such individual appointed to the position which holds characteristics related to that position. For this purpose, employer used the panel interview selection methods for selecting the appropriate employee. This method is used because of its valuable approach, as in this question is asked by one person and other person is able to observe the prospect.
This method is able to access the number of things such as body language, tone of answers, and communication style of the individual. After the interview, objective conversation is held between the members of the panel in context of traits hold by the candidate. They further stated whether individual holds the potential capabilities to hold the position of retail assistant in the organization ((Noe, Hollenbeck, Gerhart & Wright, 2006).
Following are the three behavioral style interview questions and the reasons because of which these questions are chose-
Following is the particular information from which all the interviewees were compared in effective manner in context of making the right decision-
Candidate ID |
Education Level |
Retail Experience |
Experience Of Customer Service |
Communication Skills |
Team Work Skills |
Positive Attitude |
Total |
1=Minimum 2= Good |
Minimum Of 2 Years |
Minimum Of 1 Years |
1=Poor 2=Average 3=Good |
1=Minimum 2= Good |
1=Minimum 2= Good |
||
Candidate 1 |
|||||||
Candidate 2 |
|||||||
Candidate 3 |
Following aspects are considered in context of the pre-employment checks of the selected or shortlisted candidates-
References
Anderson, N., & Witvliet, C. (2008). Fairness reactions to personnel selection methods: An international comparison between the Netherlands, the United States, France, Spain, Portugal, and Singapore. International Journal of Selection and Assessment, 16(1), 1-13.
Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2006). Human Resources Management: Gaining a Competitive Advantage, Tenth Global Edition. McGraw-Hill Education.
Foss, N. J., Minbaeva, D. B., Pedersen, T., & Reinholt, M. (2009). Encouraging knowledge sharing among employees: How job design matters. Human resource management, 48(6), 871-893.
Eric Soderquist, K., Papalexandris, A., Ioannou, G., & Prastacos, G. (2010). From task-based to competency-based: A typology and process supporting a critical HRM transition. Personnel Review, 39(3), 325-346.
WHO. Leadership and management.
Hsu, Y. R., & Leat, M. (2000). A study of HRM and recruitment and selection policies and practices in Taiwan. International Journal of Human Resource Management, 11(2), 413-435.
Stewart, T., & Ruckdeschel, C. (1998). Intellectual capital: The new wealth of organizations. Performance Improvement, 37(7), 56-59.
Karp, J., Serbin, L. A., Stack, D. M., & Schwartzman, A. E. (2004). An observational measure of children’s behavioural style: Evidence supporting a multi?method approach to studying temperament. Infant and Child Development: An International Journal of Research and Practice, 13(2), 135-158.
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