please help me to understand these questions pertaing to mhr 6551

n ________ competencies are defined as “a cluster of related knowledge, skills, and attitudes that differentiate high performers from average performers.”
Answer North America
United Kingdom
Australia
both A & B
all of the above

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The _____ approach identifies the various work activities required to successfully perform a job.
Answer PAQ
task-oriented
worker-oriented
Both A & C

4 points
Question 4

In the example provided in the text where the bank manager sent his tellers to training on the products and services the bank provided, the training resulted in a _____ percent increase in services sold to customers.
Answer 0
25
50
80
.
4 points
Question 5

In response to a TNA the decision is to “change the job.” This means
Answer there are too many obstacles in the system the way the job is currently set up.
feedback is not occurring in the present set up.
there is a KSA deficiency but it is difficult to train.
rewards are not tied to high performance.

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Question 7

The identification and development of employees who are perceived to be of high potential is called
Answer promotion.
succession planning.
hiring.
funneling
pet picking.
.
Question 9

When a KSA deficiency is determined what is the appropriate response.
Answer training
job aid
practice
Any of the above depending on the circumstances
.
4 points
Question 10

According to the text, which approach to TNA is better?
Answer Reactive assessment
Proactive assessment
The authors don’t say
A combination of proactive and reactive strategies
.
4 points
Question 11

Define criterion deficiency and criterion contamination.
Answer

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