Task 1

The personal and professional training plans help the new trainees in order to increase the skills and qualities of them in an organization. The general need of these training programs are visible for the new employees in every service based organization. The required quality and skills in order to provide the service for a given organization is significant because the reputation for a service based organization lies in the quality of the service of the employees of the concerned organization. Hence the need of these sort of training programs is significant for the organization and the employees as both the parties will be significantly subjected to the customer satisfaction by their respective roles in the service. The paper will discuss the importance of these sort of training programs and the structure of these training programs for an organization in the automobile industry.

Information Gathering for the Development Plan:

The process of gathering the information regarding the need of the training programs is a basic one on one interview session that I conducted being the technical trainer of the organization. The session was significantly important as it gave me the absolute portions of requirements where I need to concentrate while I prepare the training programs. From the session I observed that there was significant issues for the employees in the technical knowledge regarding the trade. Along with that the employees were observed to have notable difficulties in playing as a team player, the lesser knowledge of the information technology. The personal barriers for the employees are generally the communication issues, adaptability at adverse situations and the lesser interest of gaining technical knowledge by independent and elf driven researches. The time management in providing the services was also a major concern for the organization. The one to one interview session was significantly contributing for my knowledge regarding the absence of sufficient and modern technical insights among the employees of the organization.

I was able to understand the reason behind the imperfection of the service provided by the employees of the concerned organization. The major reason behind the imperfection was the lesser knowledge in the practical fields. The safety engineering, fuel economy, vehicle electronics, NHV engineering were significant part in which the employees had very limited amount of knowledge. I observed these aspects to be influencing the overall service of the employees in a negative manner. The employees were not having sufficient information regarding the seat belts and the air bag testing procedures and that was posing significant detrimental effects in the service of the employees of the concerned organization. The employees were unaware of the importance of the computer crash simulation and the crash test dummy in making sure that the safety of the customers is ensured. Majorly the old employees were observed to have the absence of the knowledge of the mentioned new advance technology based techniques. The new employees were observed to have major absence of knowledge of the analysis of the fuel economy. Along with that the employees were not aware of the emissions testing as well. The knowledge of the measurement analysis of the vehicle emissions including the impact of the hydrocarbons, carbon monoxide, carbon dioxide and the nitrogen oxides along with the other evaporative emissions was absent among the new employees of the organization. The employees were observed to have very less amount of insights regarding the reduction of the noise and the vibration generated from the internal operations of the automobile bodies. This was a major concern for the organization as the issue was sufficiently large enough to irritate the customers.

Individual Learning Experience

Several surveys confirmed that the customers in large number reports for the excessive amount of seat vibration and the noise generating from the steering wheel. This was also a point of concern for the organization as it results in increasing the health concern of the customers and the service from the concerned automobile organization in reducing the impact of the above mentioned issues needs to be of the optimum quality as any sort of mismanagement in the delivering quality work will result in additional customer dissatisfaction and that will not be good for the reputation of the organization. The employees of the concerned organization were noted to feel major incapability in case of the handling the vehicle electronics. The modern day automobile products are observed to have significant amount of electronics items attached with it for the improved controlling. The products are observed to improve the controlling operations in cases of the throttle, brakes and steering controls with the introduction of the electronics devices. Along with these the comfort of the using the automobile products has also increased with the presence of the electronics devices in HVAC, infotainment and the lighting systems. Hence the importance of providing quality service in fixing the issues regarding the vehicle electronics will increase the customer loyalty towards the organization and will also enable the organization to have a better image in providing the services. But unfortunately the employees of the organization specifically the new ones were observed to have significant absence of knowledge regarding the vehicle electronics which was decreasing the reputation of the organization in the service industry.

On the basis of these inputs regarding the incapability of the employees, I planned the training programs with a precise focus on the scope of increasing the technical knowledge of the employees of the concerned organization. The incapability or gaps in providing quality works were observed for both the new and the old employees as the new employees were observed with lack of knowledge in the fuel economy and emissions analysis along with the NHV engineering. The old employees were observed to have significant limitations in adapting the technological advancement in case of Vehicle Electronics and the safety engineering. Along with the training on the professional aspects my structure of the training program also followed the personal impurities like communication gap, apathy of self-research and the incapability of playing the role of a team player. The absence of the knowledge of the information technology was also a point of concern for the organization as the employees were considerably lacking the knowledge of using the software applications in an effective manner. The employees were noted to have immense limitations in availing the internet resources in improving the quality of the work.

Task 2

Work Based Solutions:

The first and most effective solution for the improving the quality of the work of the employees will be the training programs on application of the electronics devices in the automobile bodies. The training on the safety engineering will also be essential for reducing the impurities in providing the services as the safety of the customers during the usage of the automobile products needs to be guaranteed first. The training on the fuel economy analysis is much needed in order to describe the statistics. Along with that the theoretical knowledge of the emission analysis needs to be incorporated among the employees of the organization by means training classes. The cross cultural barriers among the employees of the organization can be reduced by implementing training on the cultural assimilation, language training. Along with that the increment of the social relationship from the part of the employees will enable them to cope up with the cultural shock in a better manner.

The verbal communication among the lower level employees will be passively aggressive in order to drive them towards better productivity for the concerned organization. This also includes manipulative form of verbal exchanges as well in communicating with the junior employees. As the employees with lesser amount of compact knowledge on the trade will be subjected to certain amount of job dissatisfaction, the management needs manipulate the employees in a disguised manner with the introduction of the rewarding policy in order to make sure that the employees remain operational and productive. The communication with the senior level officers will also be manipulative as the market insights and experience of the respective senior employees on the mentioned trade are genuine assets for the organization. The communication with the top level management needs to be assertive and formal.

The non-verbal communication generally depends on the body language of the employees and in that case the lower level employees are best advised to have a pleasant body language inside the organization during the interaction with the senior employees.

The number of the automobile products is significantly increasing day by day with the generation of the sense of urgency and speed among the people of modern generation. Hence the time management in providing the service is essential for the organization. The organization needs to divide the whole process among different teams with the expertise on the specific segments of the operation. The strategy will be to set the priorities first and then do the planning for the tasks according to the priority list with effective planning tool which will enable the organization to record all the inputs about the tasks. Important time management tool in this process will be the Personal Digital Assistant (PDA). The next process will be to eliminate the barriers which increases the time consumed. The association of the teams in order to create a proper time schedule for the operation will be a major step in the strategy. The communication will be implemented by means of the digital mediums like mail or phone calls among the employees. The avoiding of multitasking will also be instrumental in the strategy in increasing the efficiency of the employees. Multinational organization like Mercedes-Benz is a suitable example of using the above mentioned time management strategy for their operations in Oman.   

Conclusion:

On a concluding note it can be said that the organization needs to implement the above mentioned proposals for the training programs in order to make sure that the service of the organization maintains the excellence and increase the customer loyalty.

References:

“Mercedes-Benz Oman – Luxury Cars”. 2018. Mercedesbenzme.Com. https://mercedesbenzme.com/oman/en/.

[1]“Mercedes-Benz Oman – Luxury Cars”. 2018. Mercedesbenzme.Com. https://mercedesbenzme.com/oman/en/.