Importance of effective communication in business organizations

Management of effective communication within the business organizations in United States is essential for handling the major management functions and procedures properly such as planning, organizing, motivating and controlling. Proper communication can create workplace diversity as well as reduce the barriers like cultural and language differences. This will also smoothen up the flow of work and allow the workers of the organization to interact with each other, discuss certain matters for increasing production level and decrease the chances of errors. For managing effective communication, good communicators shall play important roles of preparing a message with a clear focus on the organizational goals and create something appropriate that can be appealing to the audiences (Anderson, 2013). The effective communicators make the employees understand their roles and responsibilities properly and call people to action, furthermore create ease and convenience to respond as well. It is quite evident that while managing communication in business, there can be certain issues and the primary focus of the report will be to identify the issues, analyse those and develop resolution techniques for overcoming the issues.

The issues related to business communication within the workplace could cost both money and productivity of the organizations. Any issue relating due to the active business communicators could create complexities while exchanging or transferring data and information needed for the management of business operations and for developing an effective communication network. The communication issues in business are identified properly to create various policies and procedures so that the problems do not arise again and a useful network for communication is established within the business organisations in the United States. Business organisations like Walmart and Amazon in the US have a diverse workforce consisting of employees and staffs who belong from different backgrounds, culture, ethnicity, religion, etc (Aral, Dellarocas & Godes, 2013). In such situations, language barriers could be a major issue for managing communication between employees, as the people would be unable to interact with others who interact in other languages. The language barriers is a major issue that also slows down the communication process and creates misunderstandings during communication (Waldeck et al., 2012).

Effective communicators manage communication according to the professional skills that are present for ensuring that the business operations function properly. There are personal issues too that affect the communication processes in business, and it may even take a long time to identify and resolve. Personal issues could result because of the differences in opinions and views of employees within the workplace, and this would create misunderstanding and confusion that might degrade the business performance and productivity (Conrad & Newberry, 2012). Poor responses and feedbacks can be another major issue faced during effective communication in business. Within the organisations, there are various departments and if a particular department sends the information in a format that is not understandable by the employees working there, then also there will be a communication problem. After the processes of recruitment and selection are completed, the new employees might be unable to adopt the right approach to communication, which could further pose to be a major threat for the communication process within the organisation in the US. If there is no communication training provided to the workers, then they will be facing issues to interact with each other properly and maintain smooth transfer and flow of information within the organizations (DeKay, 2012).

Communication issues in the workplace

Within the business organisations, teamwork is essential for enhancing profit level as well as productivity. However, within the diverse workforce, many people do not belong from the US and are from different cultures. The language acts as a major barrier for them to communicate with others properly and discuss tasks even. This not only creates difficulty in managing proper coordination among team members but also reduces the ability to work as a team and bring out desired positive outcomes in business. Different employees belong from different cultures and so their ways of reaching an agreement and making a decision also differ. Their views and opinions also differ, which further hinders successful accomplishment of communication criteria and deteriorates the level of production (Guffey & Loewy, 2012).

It is seen that not providing feedbacks creates communication issues when the receiver does not send any message to the sender regarding the delivery of the message that has been sent. Messages are sent in some formats that may not be understood properly by the employees, which can also create issues and thus the messages will repeatedly be sent, thereby creating message redundancy. Multiple departments do not share information to achieve the common goals because those are competitive rather than collaborative and this hinders the ability of the organization (Hynes, 2012). Employees, due to their varied opinions and views often do not trust each other and this prevents sharing and exchange of information in close proximity.

The problems related to effective communication within the business organisations are originated from misunderstandings and lack of ability to gain knowledge and proper information. There are various causes of communication issues from the business perspective including the poor listening skills which can not only create conflicts and misunderstandings but may also waste a lot of time, money and hamper the production level of the organisation too. There could also be business communication-related issues when the individual who send the message and information to others adopt the inappropriate style of communication, and this might even make the receiver unable to interpret the messages that had been sent by the individual (Keyton et al., 2013). In case the sender could not understand the actual causes of confusion or misunderstanding, there might be poor communication as well, furthermore losing focus on the achievement of business goals and objectives with ease and efficiency. Selecting the inappropriate way of communicating such as email, letters could create complexities along with wrong organising of documents and typing mistakes as well. Using an inappropriate format while exchanging messages or information within the organisation’s workplace could be a major cause for ineffective communication in business too (Mai & Hoffmann, 2014).

Personal issues affecting communication processes

Both the employees and managers of the organisations must provide feedbacks and opinions regarding the improvement of the quality of information that had been distributed along with the information delivered. Communication issues could often result in lowering the morale of workers, and this could even develop culture clash where people within the organisation would fail to acknowledge and value the differences in the workplace. Thus, the recipient must take time to listen and reflect on what had been said and resolve the conflicts and misunderstandings with ease and effectiveness. Participation of all the workers is essential for managing good communication and resolve issues like cultural and language barriers. To handle this kind of issue, it is important for the employees to address a proper style of communication for determining how assertively and expressively they interact with each other within the workplace (Robles, 2012). To resolve the issue and determine a probable action that will be undertaken, it is necessary for determining the style of communication of the audience whom the person wants to reach. Asking open-ended questions that are specific and to the point can also develop a better flow of information while communicating within the organisation.  

Reflecting statements could also help in developing trust among the employees of the organisation and promote good and effective communication with ease and effectiveness. Listening attentively and speaking politely require a set of skills including practice and diligence, though it can facilitate communication procedure and avoid any misconceptions. The managers also play vital roles and responsibilities to educate the employees about the advantages of communication, which can reduce the stress and tension at the workplace and promote a good relationship between the workers of the business organisations in the United States (Ruppert & Green, 2012). Not just using emails can ease down the business communication issues, because it saves a lot of cost and time, but it is needed for the sender to deliver a clear and consistent message through various communication channels that are appropriate for the targeted audiences and situations involved. An interpreter could be used who know both the languages and could convey the messages very easily to the employees. The training sessions should be arranged for the individuals for making them know how to communicate and ensure that messages would be exchanged properly (Schullery, 2013).

The two major goals of communication are to resolve the language and cultural barriers within a diversity workplace, manage understanding of the receiver and develop good relationship between the employees.

Teamwork and cultural diversity

The objectives are already stated above and to achieve those, it is important to establish a baseline for communication to identify the success and progress according to the areas of business issues. It is also important for the managers and leaders to motivate and encourage the workers to communicate with each other and make ultimate decisions after discussions for achieving the business goals and objectives and derive good communication outcomes too. Proper communication resources must be present to ensure that sender could deliver messages and information that would be understandable by the receiver and even adopt a good communication style (Toth, 2013). Anti Discrimination policies and Fair Work Act are established so that discrimination can be prevented to establish good relationships between workers and eliminate any sort of gender biasness within the workplace. Obtaining feedbacks could allow for understanding whether the messages and information had been delivered properly or not. All these strategies could be applied for improving the process of communication and accomplish the objective related to the resolving of the issues while managing business communication (Ver?i?, Ver?i? & Sriramesh, 2012).  

• It is recommended to train the international employees consistently and training them properly to know about the culture of the workplace and find it easy to communicate with others
• Practicing open door communication is recommended as well for promoting good communication at workplace
• It is recommended to motivate the workers and encourage social interaction to facilitate the process of communication
• Streamlining the goals and objectives with the purpose of communication must be made understood to the employees so that they feel interested in interacting regularly.  
• Lastly, diversification of workplace is recommended to discuss the different ideas and opinions of employees and then make a clear decision that can bring success for the business.  

Conclusion

The report was prepared to identify the different kinds of issues related to the communication faced within the business organisations of United States. Diverse workplace had created communication issues in business for the individuals with differences in ages and levels of experience within the industry. There had also been cultural barriers and lack of ability to transfer the right messages to the right people. Sometimes, the wrong communication style was chosen too, which reduced the efficiency of communication processes. Listening and understanding attentively to what the organisation wanted to could resolve the issues of communication in business. The goals were represented based on SMART objectives, and lastly few strategies were implemented to achieve the outcomes with convenience.

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