51. To meet the needs of the organization, all managers carry out the
three major categories of roles. They are: ____, ____, and ____ roles.
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a.
monitor, figurehead, and liaison
b.
leader, monitor, and spokesperson
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c.
disseminator, entrepreneurial, and
disturbance handler
d.
decisional, spokesperson, and leader
e.
informational, interpersonal, and
decisional
52. Since not-for-profit organizations do not have a conventional
____, managers may struggle with the question of what constitutes results and
effectiveness.
a.
hierarchy
b.
bottom line
c.
information system
d.
decision-making process
e.
structure
53. A manager in for-profit business focuses primarily on ____, while
a manager of a non-profit focuses on ____.
a.
the bottom-line, employee morale
b.
the bottom-line, social impact
c.
profitability, customer satisfaction
d.
market share, the bottom-line
e.
customer satisfaction, organization
reputation
54. One of the roles that a small business manager may emphasize over
their counterpart in a large organization is ____.
a.
information processing
b.
spokesperson
c.
liaison
d.
resource allocator
e.
leader
55. In the new workplace, work is ____, in contrast to the old
workplace where work was ____.
a.
flexible; diverse
b.
mechanical; flexible
c.
flexible; structured
d.
autocratic; structured
e.
calm; flexible
56. The benefits of using interim managers include:
a.
an organization’s use of specialist
skills
b.
no long-term commitment for the organization
c.
the manager has some flexibility
d.
the manager faces new and interesting
challenges
e.
all of these
57. ____ is not a force affecting transition from the old workplace to
the new workplace.
a.
Focus
b.
Insourcing
c.
Workforce
d.
Technology
e.
Pace
58. Success in the new workplace depends on the strength and quality
of ____.
a.
individual workers
b.
independent teams
c.
followers
d.
collaborative relationships
e.
vendors
59. __________ has become the new imperative, despite the need for
companies to control costs in todayâs economy.
a.
Technology
b.
Outsourcing
c.
Innovation
d.
Communication
e.
Delegation
60. With its âcommunity of interestâ in a pre-Facebook era, the
Grateful Dead bandâs ability to ________ is a principle factor for its success
over several decades.
a.
innovate
b.
communicate
c.
generate revenue
d.
compete
e.
monitor
61. Regina, owner and operator of a small restaurant, believes that
her most important task as manager is establishing goals for the restaurant and
deciding what must be done to achieve them.
This involves which aspect of what managers do?
a.
Organizing
b.
Motivating and communicating
c.
Measuring
d.
Developing people
e.
Setting objectives
62. Which of the following is a function of management?
a.
Human resources
b.
Raw materials
c.
Efficiency
d.
Planning
e.
Effectiveness
63. Robert, a top-level manager at an advertising agency, spends a
significant part of his work day identifying goals for future organizational
performance and deciding how to use resources to attain these goals. This involves which management function?
a.
Controlling
b.
Leading
c.
Organizing
d.
Planning
e.
Delegating
64. By definition, an organization is considered ___________ because
it is made up of two or more people.
a.
efficient
b.
a social entity
c.
effective
d.
goal-directed
e.
deliberately structured
:
65. Jessica was recently praised by her supervisor for displaying
superior customer service during an encounter with a problem customer. This is an example of organizational:
a.
information processing
b.
efficiency
c.
effectiveness
d.
structure
e.
goal-setting
:
66. Stefan, a supermarket cashier, recently received an award for
having the highest scan rate among all cashiers. This is an example of organizational:
a.
performance
b.
efficiency
c.
effectiveness
d.
structure
e.
goal-setting
67. A(n) ____ perspective provides a broader way of thinking, a way of
searching for patterns and determining whether they recur across time periods.
a.
analytical
b.
futuristic
c.
systematic
d.
methodical
e.
historical
68. ____ forces refer to those aspects of a culture that guide and
influence relationships among people.
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
69. Which of these forces comprises unwritten, common rules and
perceptions about relationships?
a.
Economic
b.
Political
c.
Social
d.
Legal
e.
Personal
:
70. Which of these forces pertain to the availability, production, and
distribution of resources in a society?
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
71. Strong anti-American sentiments in many parts of the world
exemplify the effect of
a.
economic forces.
b.
political forces.
c.
demographic forces.
d.
technological forces.
e.
human relations forces.
:
72. ____ is the most current management perspective.
a.
Total quality management
b.
Contingency views
c.
Systems theory
d.
Open (Collaborative) Innovation
e.
Classical perspective
:
73. The nineteenth and early twentieth centuries saw the development
of which management perspective?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The classical perspective
d.
The quantitative management approach
e.
The TQM approach
74. Which of these is a subfield of the classical management
perspective that emphasized scientifically determined changes in management
practices as the solution to improving labor productivity?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The TQM approach
d.
The quantitative management approach
e.
The scientific management movement
:
75. Frank Gilbreth felt that efficiency equated with ____.
a.
one best way to do work
b.
leadership flows from the top down
c.
procedures and policies
d.
scientific management
e.
bureaucracy
76. Who is considered the “first lady of management?”
a.
Mary Parker Follett
b.
Lillian Gilbreth
c.
Carly Fiorona
d.
Maxine Weber
e.
Anne Adams
77. The three subfields of the classical perspective include
a.
quantitative management, behavioral
science, and administrative principles.
b.
bureaucratic principles, quantitative
management, and the human relations movement.
c.
administrative principles,
bureaucratic organization, and scientific management.
d.
scientific management, quantitative
management, and administrative principles.
e.
none of these.
78. ____ is considered the “father of scientific
management.”
a.
Frank B. Gilbreth
b.
Elton Mayo
c.
Henry Gantt
d.
Douglas McGregor
e.
Frederick W. Taylor
79. Which of the following is a bar graph that measures planned and
completed work along each stage of production by time elapsed?
a.
Time and work chart
b.
Gantt chart
c.
Time and motion chart
d.
Production and delivery chart
e.
Gilbreth chart
80. Frederick Taylor’s contributions were in the field of
a.
scientific management.
b.
human resource management.
c.
human relations.
d.
quantitative management.
e.
total quality management.
81. Which of the following is not a criticism of scientific
management?
a.
It does not appreciate the social
context of work.
b.
It does not appreciate the higher
needs of workers.
c.
It does not appreciate the careful
study of tasks and jobs.
d.
It does not acknowledge variance among
individuals.
e.
It tends to regard workers as
uninformed and ignored their ideas and suggestions.
82. Standardization of work and wage incentives are characteristics of
a.
bureaucratic organizations.
b.
scientific management.
c.
quantitative management.
d.
administrative management.
e.
behavioral science.
83. The bureaucratic organizations approach is a subfield within the
____.
a.
classical perspective
b.
systems theory
c.
scientific management
d.
learning organization
e.
management science view
84. According to Weber’s ideas on bureaucracy, organizations should be
based on which of these?
a.
Personal loyalty
b.
Personal references
c.
Rational authority
d.
Family ties
e.
Charismatic authority
85. All of the following are characteristics of Weberian bureaucracy
EXCEPT:
a.
Labor is divided with clear
definitions of authority and responsibility that are legitimized as official
duties.
b.
Positions are organized in a hierarchy
of authority, with each position under the authority of a higher one.
c.
All personnel are selected and
promoted based on technical qualifications.
d.
Administrative acts and decisions are
recorded in writing.
e.
Management is the same as the
ownership of the organization.
86. Max Weber felt selection of employees should be based on:
a.
education
b.
competence
c.
connections
d.
political skills
e.
efficient systems
87. Positions organized in a hierarchy of authority is an important
characteristic of
a.
scientific management.
b.
bureaucratic organizations.
c.
quantitative management.
d.
the human relations movement.
e.
total quality management.
88. UPS is successful in the small package delivery market. One
important reason for this success is the concept of
a.
globalization.
b.
employee flexibility.
c.
loose standards.
d.
bureaucracy.
e.
non-bureaucratic organizational
system.
89. Whereas scientific management focused on ______ , administrative principles approach
focused on the _______.
a.
individual productivity, total
organization
b.
organization productivity, individual
effort
c.
efficient procedures, management by
principle
d.
employee ability, employee loyalty
e.
employee competence, work flow through
the organization
90. Mary Parker Follett contributed to which field?
a.
Humanistic approach
b.
Scientific management approach
c.
Total quality management approach
d.
Quantitative approach to management
e.
Systems approach to management
91. The ____ refers to a chain of authority extending from top to the
bottom of the organization and including every employee.
a.
unity of command
b.
division of labor
c.
unity of direction
d.
scalar chain
e.
None of these
92. Mary Parker Follett thought of leadership as ____, rather than
techniques.
a.
systems
b.
top managers
c.
people
d.
efficiencies
e.
floor managers
93. Chester Bernard felt that ____ could help a poorly managed
organization.
a.
bureaucracy
b.
line managers
c.
efficiencies
d.
informal relations
e.
top/down flow of information
94. The ____ emphasized the importance of understanding human
behaviors, needs, and attitudes in the workplace as well as social interactions
and group processes.
a.
humanistic perspective
b.
classical perspective
c.
scientific management
d.
bureaucratic organizations
e.
contingency perspective
95. Which of these refers to the management movement that was based on
the idea that truly effective control comes from within the individual worker
rather than from strict, authoritarian control?
a.
Scientific management perspective
b.
Human resource perspective
c.
Management science perspective
d.
Behavioral sciences approach
e.
Human relations movement
96. Most early interpretations of the Hawthorne studies argued that
the factor that best explained increased output was
a.
money.
b.
days off.
c.
human relations.
d.
lighting.
e.
free food.
97. A “dairy farm” view of management, i.e., contented cows
give more milk, so satisfied workers will give more work was espoused by
a.
human relations management.
b.
human resource perspective.
c.
behavioral science approach.
d.
management science perspective.
e.
None of these.
98. Maslow’s hierarchy of needs started with which of these needs?
a.
Esteem
b.
Love
c.
Safety
d.
Physiological
e.
Belongingness
99. Tommy believes his employees are responsible, creative, and able
to work with minimal direction. He is a
a.
Theory X manager.
b.
Theory Y manager.
c.
Theory Z manager.
d.
Theory A manager.
e.
contingency theory manager.
100. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc.
believes that her employees dislike work, avoid responsibility, and therefore
they need to be controlled and directed. Beth is a
a.
Theory X manager.
b.
Theory Y manager.
c.
realistic manager.
d.
Theory Z manager.
e.
Theory J manager.
101. The
behavioral sciences approach is based on which of the following disciplines?
a.
Anthropology
b.
Economics
c.
Psychology
d.
Sociology
e.
All of these
102. Organizational development is one specific set of management
techniques based in the ____ approach.
a.
management science
b.
systems theory
c.
behavioral sciences
d.
scientific management
e.
quantitative
103. The management science perspective applies all of the following to
managerial problems EXCEPT
a.
statistics.
b.
qualitative techniques.
c.
mathematics.
d.
quantitative techniques.
e.
All of these are correct.
104. The teamwork philosophy is based in part on the assumption that
five people working together can produce more than five people working
individually. This philosophy is consistent with the concept of
a.
transformation.
b.
entropy.
c.
synergy.
d.
feedback.
e.
quality.
105. In ____ every situation is viewed as unique.
a.
a universalist view
b.
a TQM view
c.
a case view
d.
a scientific management view
e.
None of these.
106. In order to determine how to deal with a problem employee, Sharon
evaluated the employee, the problem, and the context in which the problem
occurred. She is applying which of the following perspectives?
a.
Participative view
b.
Universalist view
c.
Autonomy view
d.
Contingency view
e.
Humanist view
107. Who of the following is often considered the “father of the
quality movement?”
a.
Weber
b.
Gilbreth
c.
Follet
d.
Deming
e.
Gehrke
108. ____ focuses on managing the whole organization to deliver quality
to customers.
a.
Bureaucracy
b.
Theory Z
c.
Management-by-objective
d.
Total quality management
e.
Organization-customer relationship
109. Elements of TQM include
a.
employee detachment.
b.
focus on profits.
c.
benchmarking.
d.
accidental improvement.
e.
All of these.
110. The implementation of small incremental improvements in all areas
of the organization on an ongoing basis is referred to as
a.
benchmarking.
b.
empowerment.
c.
systems theory.
d.
contingency perspective.
e.
continuous improvement.
111. Which of the following uses the latest information technology to
keep in close touch with customers and to collect and manage large amounts of
customer data?
a.
Supply chain management
b.
Learing organizations
c.
Scientific management
d.
Customer relationship management
e.
The humanistic approach
112. An innovation mindset that strives to meet customersâ immediate
needs quickly and inexpensively is referred to as:
a.
Kaizen
b.
Just-in-time control
c.
Total quality management
d.
Jugaad
e.
XY Theory
113. Jessica is a recent college graduate who is seeking a job that
includes telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information,
Jessica most likely belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
114. Genex Dynamics is a ballistics company that uses the unity of
command, scalar chain, and division of work principles. These are part of which management
philosophy?
a.
Administrative principles approach
b.
Bureaucratic approach
c.
Scientific management approach
d.
Humanistic approach
e.
Behavioral sciences approach
115. Matrix Dress Designs operates using the concept of empowerment,
where employees act independently and with management facilitating rather than
controlling workers. These qualities
represent which management approach?
a.
Administrative principles approach
b.
Bureacratic approach
c.
Scientific management approach
d.
Humanistic approach
e.
Behavioral sciences approach
116. Georgia, an airline CEO, often looks for patterns of movement
within the airline industry, focusing on the qualities of rhythm, flow,
direction, shape, and networks of relationships. This type of activity, referred to as
________ thinking, allows Georgia to see the structures that underlie complex
situations within the industry and company.
a.
systems
b.
qualitative
c.
quantitative
d.
conceptual
e.
contingency
ANS: A
117. __________ specifies a goal of no more than 3.4 defects per
million parts.
a.
Benchmarking
b.
Total quality management
c.
Six sigma
d.
Balanced scorecard
e.
Jugaad
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