Improving Business Results With EFQM Excellence Model And Project Management

Project Background

 The paper mainly focuses on the construction of a building for Wesfarmers in order to provide the facility of warehouse. The warehouse facility is needed by the company “Wesfarmers” for the purpose of storing materials and goods.  It is identified that the design of the building is done in order to accommodate need for future loading docks, truck space as well as car parking space.

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 The organization “Wesfarmers” started its journey in the year 1914 and now it is considered as one of the largest companies of Australia. The company has it’s headquarter in Western Australia and the business operation of the company mainly cover  supermarkets, hotel and convenience stores, office supplies, industrial safety products and more. It is identified that with expansion, the company faces difficulty in storing goods as well as products. For resolving this issue, the company wants to construct a building in Australia, which would be helpful for providing the facility of warehouse so that the products and materials of the companies can be easily stored.

The stakeholders who are involved in the project are as follows:

  • Project manager
  • Project planner
  • Supervisor
  • Architect
  • Worker
  • Contractor
  • Supplier
  • Civil engineer
  • Machine operator
  • Financial manager
  • Human resource manager

The objectives of the project are as follows:

  • To construct a building for “Wesfarmers”
  • To provide the facility of warehouse for storing goods and materials for the company
  • To resolve the issue that the company faces due to improper storage facility

The lists of deliverables for the project are as follows:

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  • Design drawings
  • Technical interpretation
  • Site investigation report
  • Design review
  • Tender document
  • Manufacturing process improvement
  • Progress report
  • Marketing study

The milestones of the project are provided in the table below:

Task Name

Duration

Start

Finish

      Milestone 1: Completion of initiation phase

0 days

Tue 2/13/18

Tue 2/13/18

      Milestone 2: Completion of planning phase

0 days

Thu 3/22/18

Thu 3/22/18

      Milestone 3: Completion of design process

0 days

Fri 3/2/18

Fri 3/2/18

      Milestone 4: Completion of construction phase

0 days

Fri 4/13/18

Fri 4/13/18

       Milestone 5: Completion of closure phase

0 days

Tue 4/17/18

Tue 4/17/18

The technical requirements of the project are as follows:

  Architectural: The technical requirements are associated with concrete, masonry, metals and more.

Mechanical: The technical requirements are also related with plumbing as well as fire protection.

Electrical:  The technical requirements are associated with electrical, communication as well as electronic safety and security system.

Site/ Civil: Earthwork utilities, exterior improvements as well as utilities related with electrical and water supply system.

The limits and exclusions of the project include:

Budget: It is identified that the estimated budget of the project is around $357,560. The project manager must complete the project within this estimated budget.

Time: It is quite important for the project manager to complete the entire project within 115 days.

Scope: The project must follow the scope, so that the entire project will be completed successfully.

Figure 1: WBS

(Source: Created by Author)

Task Name

Duration

Start

Finish

Construction of building for Wesfarmers for providing warehouse facility

112 days

Thu 2/8/18

Fri 7/13/18

   Initiation phase

25 days

Thu 2/8/18

Wed 3/14/18

      Development of business case

7 days

Thu 2/8/18

Fri 2/16/18

      Undertaking feasibility study

9 days

Mon 2/19/18

Thu 3/1/18

      Establishing charter

10 days

Mon 2/19/18

Fri 3/2/18

      Appointing project team members

9 days

Fri 3/2/18

Wed 3/14/18

      Milestone 1: Completion of initiation phase

0 days

Fri 3/2/18

Fri 3/2/18

   Planning phase

23 days

Mon 3/5/18

Wed 4/4/18

      Creation of project plan

8 days

Thu 3/15/18

Mon 3/26/18

      Creation of resource plan

7 days

Thu 3/15/18

Fri 3/23/18

      Development of financial plan

6 days

Mon 3/5/18

Mon 3/12/18

      Creation of quality plan

5 days

Tue 3/27/18

Mon 4/2/18

      Development of risk plan

8 days

Mon 3/26/18

Wed 4/4/18

      Creation of acceptance plan

7 days

Tue 3/13/18

Wed 3/21/18

      Development of communication plan

6 days

Tue 3/13/18

Tue 3/20/18

      Milestone 2: Completion of planning phase

0 days

Mon 4/2/18

Mon 4/2/18

   Design phase

26 days

Wed 3/21/18

Wed 4/25/18

      Creation of rough sketch

10 days

Wed 3/21/18

Tue 4/3/18

       Integrated design process

12 days

Tue 4/3/18

Wed 4/18/18

      Architect drawing

15 days

Tue 4/3/18

Mon 4/23/18

      Arrangement of meetings for permit

16 days

Wed 4/4/18

Wed 4/25/18

      Milestone 3: Completion of design process

0 days

Tue 4/3/18

Tue 4/3/18

   Construction phase

67 days

Wed 4/4/18

Thu 7/5/18

       Break ground

12 days

Thu 4/26/18

Fri 5/11/18

      Excavation

15 days

Thu 4/26/18

Wed 5/16/18

       Foundation

17 days

Wed 4/4/18

Thu 4/26/18

       Concrete slab Pour

18 days

Mon 5/14/18

Wed 6/6/18

       Providing utilities like Sewer, electrical, Water

16 days

Mon 5/14/18

Mon 6/4/18

       Framing

15 days

Thu 5/17/18

Wed 6/6/18

      Roofing

17 days

Fri 4/27/18

Mon 5/21/18

      Lighting and electrical

20 days

Thu 6/7/18

Wed 7/4/18

      Insulation

21 days

Thu 6/7/18

Thu 7/5/18

      Drywall

18 days

Tue 6/5/18

Thu 6/28/18

      Flooring

17 days

Thu 6/7/18

Fri 6/29/18

      Milestone 4: Completion of construction phase

0 days

Wed 6/6/18

Wed 6/6/18

   Closure phase

27 days

Thu 6/7/18

Fri 7/13/18

      Post project review

5 days

Mon 7/2/18

Fri 7/6/18

      Stakeholder sign off

4 days

Thu 6/7/18

Tue 6/12/18

      Documentation

5 days

Mon 7/9/18

Fri 7/13/18

       Milestone 5: Completion of closure phase

0 days

Tue 6/12/18

Tue 6/12/18

Figure 2: Network diagram

(Source: Created by Author)

It is identified that the estimated budget of the project is around $ 357,560.00. The table below provides cost estimation for each of the project activity.

Task Name

Duration

Cost

Construction of building for Wesfarmers for providing warehouse facility

112 days

$357,560.00

   Initiation phase

25 days

$26,600.00

      Development of business case

7 days

$5,320.00

      Undertaking feasibility study

9 days

$6,480.00

      Establishing charter

10 days

$7,600.00

      Appointing project team members

9 days

$7,200.00

      Milestone 1: Completion of initiation phase

0 days

$0.00

   Planning phase

23 days

$36,400.00

      Creation of project plan

8 days

$6,080.00

      Creation of resource plan

7 days

$7,280.00

      Development of financial plan

6 days

$4,320.00

      Creation of quality plan

5 days

$3,600.00

      Development of risk plan

8 days

$5,760.00

      Creation of acceptance plan

7 days

$5,040.00

      Development of communication plan

6 days

$4,320.00

      Milestone 2: Completion of planning phase

0 days

$0.00

   Design phase

26 days

$41,560.00

      Creation of rough sketch

10 days

$7,200.00

       Integrated design process

12 days

$7,200.00

      Architect drawing

15 days

$15,000.00

      Arrangement of meetings for permit

16 days

$12,160.00

      Milestone 3: Completion of design process

0 days

$0.00

   Construction phase

67 days

$246,360.00

       Break ground

12 days

$11,520.00

      Excavation

15 days

$20,400.00

       Foundation

17 days

$17,680.00

       Concrete slab Pour

18 days

$23,760.00

       Providing utilities like Sewer, electrical, Water

16 days

$16,640.00

       Framing

15 days

$19,800.00

      Roofing

17 days

$17,680.00

      Lighting and electrical

20 days

$21,600.00

      Insulation

21 days

$42,000.00

      Drywall

18 days

$28,080.00

      Flooring

17 days

$27,200.00

      Milestone 4: Completion of construction phase

0 days

$0.00

   Closure phase

27 days

$6,640.00

      Post project review

5 days

$1,800.00

      Stakeholder sign off

4 days

$3,040.00

      Documentation

5 days

$1,800.00

       Milestone 5: Completion of closure phase

0 days

$0.00

Risk

Description

Impact

Probability

Mitigation strategies

  Improper estimation of budget

 Due to improper estimation of the project, the project manager faces difficulty in completing the project and as a result the project progress is obstructed due to shortage of budget.

 High

High

 It is quite important to estimate the project budget by analyzing the market cost of the materials as well resources of the project properly.

Lack of predictability

 Due to lack of predictability, the project manager faces difficulty in estimating the duration of the project effectively.

High

Medium

 Experienced project managers must be assigned so that they can have more power of prediction in comparison to the new project managers.

Inexperienced project manager

 If the project managers are not inexperienced then they will face difficulty in completing the project on time and budget

High

Medium

 It is very much important to hire project managers based on their experience.

 Improper quality of materials

 Due to use of improper quality of materials, the project will face quality related issues.

High

High

 It is very much important to use proper quality of materials within the project.

 Improper design of the project

 If the design of the project is not created properly then the civil engineer will face issue during project construction.

 Medium

Medium

 It is very much necessary to create proper design for the project.

A project organization is a structure that generally helps in facilitating the co-ordination as well proper implementation of various project activities. Its main reason is to create proper environment that generally helps in fostering interactions among the various team members for minimizing the amount of overlap, conflicts as well as disruptions. The figure below reflects the project organization structure of Wesfarmers.

Project Stakeholders

Figure 3: Project organization Structure

(Source: Created by Author)

 The roles and responsibilities of the project are provided in the table below:

Roles

Responsibilities

Project manager

 The project manager is the person who is responsible for delivering project with proper authority and responsibility. In addition to this, it is identified that the entire responsibility of initiating, planning, controlling as well as executing is done by the project manager.

Project planner

 The project planner is the person who mainly works with the business directors in order to oversee as well as direct the project progression.

Supervisor

 The supervisor of the project is mainly responsible of developing, implementing the various project works. In addition to this, they also help in developing, maintaining as well as improving business relations that are quite vital for the success of the project.

Architect

 The project architect is the person who mainly engages in designing sketches, preparing budgets as well as meeting with clients.

Contractor

 A contractor is the person who is mainly responsible of day-to-day oversight of construction site so that the entire building must be constructed properly.

Supplier

 Supplier provides all the necessary resources that are needed in order to construct the project successfully.

Civil engineer

 The civil engineers are the person who is mainly responsible of creating, improving the condition of the organization by constructing the building for providing the facility of warehouse.

Machine operator

 The machines operators generally operates machines for completion the work operation of the project on proper budget and time.

Financial manager

 The financial manager is the person who is mainly responsible of financial reports, direct investments as well as engages in developing various types of strategies as well as plans for the long-term financial goals.

Human resource manager

 Human resource manager is the person who is mainly responsible of planning, directing as well as coordinating the administrative functions.

The change management strategies for the project include:

 Proper prediction: It is necessary to predict the duration as well as budget properly so that the entire project can be completed successfully.

Arranging meetings on a weekly basis: Proper meeting must be arranged on weekly basis in order to know the status of the project.

Proper track on the utilization of resources: Proper track on the project resources must be kept so that the project managers can be able to complete the project within the budget.

Use of proper quality of materials: It is necessary to use proper quality of materials in the project for providing quality based outcome.

Role

Report

 Financial manager

 The financial manager analyzes that the budget of the project is not sufficient for completing the project.

Human resource manager

 The human resource manager analyzes that the resources of the project are not used properly.

 Project planner

The project planner estimated that the project needs two weeks more for completing the building construction successfully.

Status report

Discussion

Monthly

 The project manager discusses about the status of the project.

Weekly

The project manager analyzes that whether the project is progressing properly or not.

Daily

 On a daily basis, the operations of the project are tracked.

Communication type

Discussion

Medium

Frequency

Audience

Owner

Deliverable

 Kick off meeting

 Project initiation phase is reviewed.

§ Face to face

 Once

§ Project sponsor

§ Project team

§ Stakeholders

 Project manager

§ Agenda

§ Meeting minutes

Project team meeting

 The status of the project is reviewed with the help of team members.

§ Face to face

§ Conference hall

As required

Project team

 Project manager

§ Agenda

§ Meeting minutes

Status meeting

 The status of the project is reported.

§ Face to face

§ Conference hall

Monthly

PMO

 Project manager

Project status report

 Report on the project status including activities, progress and more

§ Face to face

§ Conference hall

Weekly

§ Project sponsor

§ Project team

§ Stakeholders

 Project manager

§ Agenda

§ Meeting minutes

References

Badewi, A. (2016). The impact of project management (PM) and benefits management (BM) practices on project success: Towards developing a project benefits governance framework. International Journal of Project Management, 34(4), 761-778.

Calvo-Mora, A., Navarro-García, A., & Periañez-Cristobal, R. (2015). Project to improve knowledge management and key business results through the EFQM excellence model. International Journal of Project Management, 33(8), 1638-1651.

Conforto, E. C., Salum, F., Amaral, D. C., da Silva, S. L., & de Almeida, L. F. M. (2014). Can agile project management be adopted by industries other than software development?. Project Management Journal, 45(3), 21-34.

Fleming, Q. W., & Koppelman, J. M. (2016, December). Earned value project management. Project Management Institute.

Heagney, J. (2016). Fundamentals of project management. AMACOM Div American Mgmt Assn.

Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.

Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), 1377-1392.

Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Kucharska, W., & Kowalczyk, R. (2016). Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management–a Relationship Model.

Lock, M. D. (2014). The essentials of project management. Ashgate Publishing, Ltd..

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project risk management methodology for small firms. International journal of project management, 32(2), 327-340.

Samset, K., & Volden, G. H. (2016). Front-end definition of projects: Ten paradoxes and some reflections regarding project management and project governance. International Journal of Project Management, 34(2), 297-313.

Sánchez, M. A. (2015). Integrating sustainability issues into project management. Journal of Cleaner Production, 96, 319-330.

Serra, C. E. M., & Kunc, M. (2015). Benefits realisation management and its influence on project success and on the execution of business strategies. International Journal of Project Management, 33(1), 53-66.

Todorovi?, M. L., Petrovi?, D. ?., Mihi?, M. M., Obradovi?, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(4), 772-783

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