Natural Sins co-founder Andres Dominguez currently produces his Kaki snack
chips in all of the following flavors EXCEPT:
Answer

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Banana++

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Mango

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Pineapple

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Apple

1.67 points

Question 2

________ is the extent to which a person’s identity is a function of the
group(s) to which he or she belongs and the extent to which group members are
expected to look after each other.
Answer

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Individualism

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Collectivism++

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Power
distance

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Uncertainty
avoidance

1.67 points

Question 3

________ are cooperative arrangements between two firms in which they agree
to share resources to accomplish a mutually desirable goal.
Answer

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Strategic
alliances++

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Licensing arrangements–

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Cross-border
acquisitions

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Wholly-owned
subsidiaries

1.67 points

Question 4

A Gantt chart can help managers devise an action plan in all of the
following ways EXCEPT ________.
Answer

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showing the
sequence in which the actions will be completed

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showing when
actions will start and how long they will require for completion

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showing any
expected overlap in the timing of specific actions

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showing the course of action to be taken if
plans need to be changed during the course of their implementation++

1.67 points

Question 5

________ exists when two or more groups depend on one another for inputs.
Answer

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Task
interdependence

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Pooled interdependence–

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Reciprocal
interdependence++

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Sequential
interdependence

1.67 points

Question 6

A ________ span of control throughout an organization will lead to a
________ organization structure with multiple reporting layers.
Answer

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narrow; flat–

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narrow; tall++

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wide; tall

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wide; flat

1.67 points

Question 7

According to the job characteristics model, ________ is the degree to which
a job has a substantial impact on the lives of other people.
Answer

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autonomy

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task identify

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task significance++

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feedback from
the job

1.67 points

Question 8

According to Frederick Herzberg, ________ are elements associated with
conditions surrounding the job.
Answer

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hygiene factors++

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motivating
factors

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economic
factors

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environmental
factors

1.67 points

Question 9

According to your textbook, transactional leaders ________.
Answer

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articulate a
vision that will inspire their followers

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motivate
followers to work for the good of the organization

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inspire
followers to strive for higher levels of morality and motivation

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motivate followers’ self-interests by exchanging
rewards for their compliance++

1.67 points

Question 10

According to Lewin, all of the following EXCEPT ________ are sources of
resistance to the movement stage of the change process.
Answer

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lack of clarity

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lack of
capabilities

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lack of
information++

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lack of sufficient incentives–

1.67 points

Question 11

In the basic communication model the sender ________ the message, and the
receiver ________ the message.
Answer

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decodes; encodes–

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encodes;
decodes++

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decodes;
interprets

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interprets;
encodes

1.67 points

Question 12

________ asserts that individuals are likely to compare the ratios of
inputs to outcomes they receive against the ratios of other people, such as
colleagues or acquaintances.
Answer

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Acquired
needs theory

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Equity theory++

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Expectancy
theory

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Two-factor
theory

1.67 points

Question 13

Senior executives at NEC were unwilling to listen to younger scientists who
said that LCD technology would appeal to customers who wanted computer monitors
with high resolution and a smaller desktop footprint. According to Lewin’s
theory of change, this scenario exemplifies problems at the ________ of the
change process.
Answer

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unfreezing
stage++

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movement
stage

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refreezing stage–

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engagement
stage

1.67 points

Question 14

According to your textbook, ethical lapses involve
________.
Answer

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the choice
between two competing but arguably valid options

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case
histories that have been designed to help guide ethical choices

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situations that played a significant role in the
development of a person’s values–

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decisions
that are contrary to an individual’s stated beliefs and company policies++

1.67 points

Question 15

What advantage do groups have over individuals when making decisions?
Answer

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Groups have a
narrower focus.

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Groups have
far less bias than an individual has.

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Groups generally make decisions more quickly and
authoritatively–.

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Groups bring
greater cumulative knowledge to problems.++

1.67 points

Question 16

In most organizations, whether an employee tends to make programmed or
nonprogrammed decisions usually depends on ________.
Answer

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the
employee’s place in the organizational hierarchy++

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the number of
decisions the employee makes

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the capacity of the employee for intuitive decision
making–

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the dynamism
of the employee’s workplace

1.67 points

Question 17

According to the Hitt, Black, and Porter, ________ is perhaps the single
best thing a sender can do to improve the effectiveness of a business message.
Answer

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developing
empathy

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simplifying
language use

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understanding the audience++

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organizing
written communication

1.67 points

Question 18

Which of the following communication media is the leanest?
Answer

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group email++

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teleconferencing

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face-to-face
conversation

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cell phone conversation

1.67 points

Question 19

________ interferes with the transmission or decoding of a message.
Answer

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Noise++

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Encoding

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Cultural
dissonance

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Cognitive
selection

1.67 points

Question 20

Which of the following is NOT an external force for change?
Answer

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economic
conditions

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technological
advances

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legal and
political developments

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visions, ideas, and actions of management++

1.67 points

Question 21

Managers at ________ establish goals and formulate a strategy for the firm
to achieve those goals.
Answer

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the top of
the organization++

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all levels of
the organization

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operational levels of the organization–

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functional
levels of the organization

1.67 points

Question 22

In order to determine what strategy to pursue, a company must analyze its
________.
Answer

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internal
capabilities

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external
environment

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internal resources–

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all of these++

1.67 points

Question 23

Which of the following best defines “transformational changes”?
Answer

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changes in
shared values and strategy

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long-term
changes in technology and staff

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dynamic
changes in systems and structure

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particularly complex and comprehensive changes++

1.67 points

Question 24

According to the video interview with Misha Kuryla-Gomez, the hardest part
of her business is:
Answer

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Hiring good workers++

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Marketing her
product

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Securing
quality raw materials

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Managing her
finances

1.67 points

Question 25

Which of the following is NOT one of the five key stages in a negotiation?
Answer

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Collaboration++

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persuasion
attempts

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relationship
building

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planning and
preparation

1.67 points

Question 26

Cost leadership and differentiation are ________.
Answer

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focused
strategies for management processes

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targeted
strategies for gaining market share

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generic strategies for obtaining a competitive
advantage++

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strategic
methods for integrating internal and external analyses

1.67 points

Question 27

Research has shown that the ________ is one of the biggest determinants of
resistance during the movement stage of the change process.
Answer

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pull of past
competencies

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unreliability
of workplace technology

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level of uncertainty associated with the change++

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inability of
management to articulate the need for change

1.67 points

Question 28

In large organizations, strategic plans are typically developed at the
________ level.
Answer

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Corporate++

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business

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functional

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none of these

1.67 points

Question 29

A marketing group for an office supply company meets with their supervisor
on the first Friday of every month to review advertising programs and create
special promotional activities. This group is probably a ________.
Answer

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committee

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command group++

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project/task
force

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self-managed
work group

1.67 points

Question 30

The relative cost of change is greatest when the change is begun ________
and the severity and immediacy of the problem are ________.
Answer

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late; high++

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early; high

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late; low

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early; low

1.67 points

Question 31

________ is the process of attempting to influence other people to attain
the objectives of an organization.
Answer

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Directing++

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Planning

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Controlling

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Organizing

1.67 points

Question 32

When a group’s decision-making process is controlled by groupthink, their
decisions are characterized by all of the following EXCEPT ________.
Answer

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limited search
for information

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limited
analysis of alternatives

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rejection of
expert opinions

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extensive contingency plans++

1.67 points

Question 33

Which of the following statements about globalization is NOT true?
Answer

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Globalization
opens new markets and increases competition.

.png”>

Globalization
promotes greater involvement in international markets.

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Globalization affects the goals, decisions, and
responsibilities of managers.–

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Globalization
affects large businesses, but seldom impacts small businesses.++

1.67 points

Question 34

When Procter & Gamble assessed the strengths and weaknesses among the
countries of Eastern Europe prior to entering those markets, company executives
were performing which step in the planning process?
Answer

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setting
objectives and strategies

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analyzing the external environment++

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determining
corporate resources

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monitoring
contingent outcomes

1.67 points

Question 35

The planning responsibilities of functional-level managers largely focus on
________.
Answer

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the
development of tactical plans

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the
development of strategic plans

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the development of operational plans++

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the
development of strategic and tactical plans

1.67 points