Communication Gap in B.R. Richardson Timber Products Corporation

Question:

Discuss about the Current Trends and Future Developments.

Change and performance is essential for the development and success of any organization. The management of the change and development in the organization is defined as change management. It is often seen that most of the organizations are facing issues related to the process, policies and structure; change management is required for making changes in the organization. Change management starts form the higher level and it moves towards the lower levels of the organization. Change management indentifies the frequency and intensity and based on that prioritizes the issues and mitigates them (Hayes, 2014). However, the organization may face problems from two aspects, one is the internal and other is the external. This is a report, which will analyze the case study of B. R. Richardson Timber Products Corporation where the problems are developed for the internal affairs of the organization. The organization consist of various in competencies in the process, management and structure which will be identified and evaluated to find out the appropriate solution for change management and development. The report will initially discuss all the issues in the organization and then will describe the possible intervention for implementing change management.

The given case study has been analyzed in order to identify the possible change management issues in B. R. Richardson Timber Products Corporation. There are lot of issues in the organization but only the major concerns have been highlighted. The organization has been facing issues regarding the structure, human resources and the operations. The issues that require immediate attention are as follows:

Communication is necessary for the proper execution of the processes and B. R. Richardson Timber Products Corporation has been facing major issues in this part. The communication channel assists any organization to put across their objectives and goals to their workforce so that they align their personal goals with that of the organization. An effective two-way communication channel enables the workforce to communicate with the higher officials, which facilitates the improvements in the productivity (Cameron & Green, 2015). However, in this scenario there is a huge gap in communication within the employees and the higher officials, which has given rise to problems such as issues in overtime and payment. Communication is necessary for the management of change within the organization as it will convey the valid reasons  for engaging the employees in the new initiatives.

Employee Dissatisfaction and Attrition Rate

The organization is going through a phase of turmoil and the workforce of the organization is unhappy with the policies and the job profile of the organization. Several complaints have been made which suggests that the employees are dissatisfied with their job and the management. The management is vague which has given rise to the discontentment within the employees.

Employee turnover is dependent on the motivation and the level of job satisfaction among the employees (Daley, 2012). B. R. Richardson Timber Products Corporation is having problems with the attrition rate within the organization and it is hampering the productivity. This increase in the attrition rate of the employees has affected the business model of the organization. The cost of the organization has increased significantly but their revenue generation streams have remained stagnant. Thus, the profitability of the organization has decreased and the reputation of the organization has been hampered.

There are various instances, which show that the organization is reluctant about the safety and health measures within the plant. The health and safety standards in the organization are poor ; the organization is not complying with the guidelines that is in accordance with the industry. There are instances which shows that the majority of the employees are suffering from broken fingers, back pain and various other disabilities. This is due to the accidents that keep on occurring due to the ignorance of the management of B. R. Richardson Timber Products Corporation. These serious issues have been ignored by the organization and it has created a negative impact on the image of the organization.

Intervention is required to make changes to the current policies in the organization (Doppelt, 2017). This will include the execution of the planned and organized activities so that the current policies of the organization can be changed. The external consultants have proposed changes that are necessary for the development of the organization. The interventions that are available in the organization are strategic intervention and meeting. The strategic intervention will analyze the past data within the organization in order to identify the future opportunities in the market (Burke, 2017). This will also identify the present changes that are required in terms of the processes and policies in the organization. This will facilitate in improving the performance of the organization by improving the various processes. The change management is supported by the strategic intervention so that it can provide better results.

Safety and Health Standards in the Organization

The next intervention that will be explained is conducting meetings among the management and the workforce through a mediator. This will improve the chances of resolving the problem by a reaching a level of consensus. The employees will have the opportunity of sharing all their grievances in front of the management of the organization and the management will have the opportunity of providing logic answers to the problems faced the employees. This will facilitate better understanding of the point of views of each of the party (Anderson, 2016). The management will be able to identify and realise the issues in management, which have to be dealt with on a priority basis. Thus, the organization will be able to formulate the strategy that is required for the management of change within the organization. Thus, the organization will be able to make changes to the processes and the structure by identify the various business processes.

The issues in the organization, B.R. Richardson Timber Products Corporation have been identified and there are various interventions that are required for change management.  The interventions will be able to combine all the components such as strategies, programs and policies so that a transformation can be brought within the organization. Strategic intervention, improvement in the safety and the health policies and educational programs will be used for the applying change management in the organization. This will also include the promotional campaigns, which promote the safety and health standards and measures. There are various kinds of issues in the organization so multiple strategic interventions will have to be executed so that all the issues can be addressed. The multiple strategies and interventions, which will be used, are effective and reliable. The sustainability of the organizations is dependent on these strategies as it will have a positive impact (Reese, 2015).

Team building is an effective intervention that has to be applied as it is targeted to a large number of audiences in the market. Team building will improve the motivational level of the workforce, which in turn will improve the level of job satisfaction within the employees. Thus, the attrition rate of the organization can be reduced and the organization will be able to reduce the increased cost of the workforce. The strategic intervention will plan strategies for the development of the new lamination plant so there is no lack in the infrastructure and all the safety procedures are maintained. The inspection plan has shown that the plant is very noisy and the level of dust is higher than the industry standards. The dust is accompanied by glue, which make the working environment very bad for the employees.  The employees in the organization are not provided appropriate wages and the organization has neglected the cleanliness of the plant. The interventions will aim to improve the skill level of the workers by providing them with adequate training and development facilities (Yoon et al., 2013).

Intervention Strategies for Change Management

The consultant and the client will have to work together so that all the needs of the organization are met. This will help to improve the consistency of the processes and the procedure of the organization, which will facilitate in the formation a business model, which is effective. Human resources in the organization will be improved by using team-building strategies. This will eventually help in improving the level of performance and motivation among the workforce.  Change management will thus enable the transformation of the organization in a better way and it will help to realise the objectives and the goals of the organization. Thus, a workforce will be created that is highly motivated and is focused on the bonding of the team. The change management will enable better management of the workforce of the organization and will try to improve the role of the human resources of the organization. The change management will enable the improvement in the structure and the overall processes of the organization. This will enable the managers to perform their task in a better way and they will able to develop a relationship with the teams (Zanko & Dawson, 2012).

The change management in the organization will help to improve the processes and programs. The organization will be able to achieve their short term and the long-term objectives and goals if they are able to incorporate the team building in the human resources practices. However, the above-mentioned intervention may have an adverse effect on the human resources of the organization. Communication and team bonding may give rise to conflict among the various employees so it is the duty of the organization to monitor the organization processes and the workforce. This will help to avoid contingencies in the organization, which ultimately will improve the productivity of the workforce. Team building will also improve the two-way communication channel among the employees and the management, which will keep the objectives and the goals of the stakeholders in alignment with that of the employees.  The training and development policies in the strategic intervention will be essential for the development of the skill level of the employees. This will ensure that the accidents are minimized and the employees can show their full potential. The promotional campaigns will increase the engagement of the employees, which means that the workforce will eventually become motivated and is expected to have positive impact on the workforce. Thus, it can be said that a combination of interventions are required for mitigating all the problems. Team building, meeting and strategic intervention are factors that will be appropriate for the organization (Kaufer & Carley, 2012).

Importance of Team Building and Training and Development Policies

The strategies for mitigating the problems in the organization have already been decided so the action plan will have to be identified so it can be executed. The organization will have to develop a time frame that is feasible and realistic as change management will take time. The change management will start from the higher level towards the level so it is slow process. The communication will have to be maintained with the management and the workforce so there is smooth execution of the processes of the organization. The organization will have to implement integration in to the business model so that continuous improvement can be made. In order to reach consensus a third party is required who will act as a mediator. This would facilitate to create a workforce, which is effective and able to coordinate the resources (Cummings & Worley, 2014).

Conclusion

Thus, it can be concluded that the organization has been facing lot of issues in the processes, structure and strategy. This hampered the reputation and the overall productivity of the organization. The report has recommended strategies, which will help to improve and mitigate all the issues in the organization. thus, the required interventions have been critically explained. The implementation of this strategies have also been explained and if the organization is able to follow the strategies, they will be able to improve the productivity of the organization. The conclusion that can be drawn is that change management is required for better management practices.

Reference and Bibliography

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