Cosies Insulation is an organization that installs insulation in homes and is in existence since past three years. The company has a call centre with 20 members and the sales staff comprises of 8 members. There are certain issues that have emerged for the sales and call centre staff members in terms of business operations and data handling issues. The company has decided to implement automated sales management software that will be utilized by the members of the call centre to record information and make phone calls. The report includes the details of the system in terms of the work breakdown structure, system vision, stakeholder details, product backlog, elicitation, and use cases.
The purpose of the vision statement is to provide the highlight of the system being developed and the justification & benefits associated with it.
Cosies Insulation has decided to implement automated sales management software that will be utilized by the members of the call centre to record information and make phone calls. The users that will be provided with the access to the system will include admin, call centre staff, sales representative, and manager (Kryjak and Komorkiewicz, 2013).
The product will primarily serve the purpose of tracking and managing the sales data and it will also include the option for the call centre staff members to contact the customers.
There are several issues that are present in the existing system. There are issues of data loss that have been reported and these issues may cause legal obligation to the organization and may also lead to the emergence of trust issues among the customers. There are also data management issues that have emerged in the system. It is necessary that an automated system is developed for the organization so that these issues are resolved and enhanced capabilities are offered to the users (Kuruzovich, 2013).
There are several benefits that the system will offer to the organization and its users.
Stakeholder |
Role |
Contribution |
Influence |
Interest |
Type of Communication |
RACI Category |
|
Cosies Insulation (Project Sponsor) |
The request for the sales management software will be put by the stakeholder and the business case along with the necessary funds will be given. |
High |
High |
High |
Weekly communication using progress reports and tele-conferencing tools. Use of emails for unplanned communications |
R, A, I |
|
End-Users – Sales representatives, call centre staff, management |
The users will provide their expectations from the new system and the issues in the present system that need to be resolved. The work flows and details of business operations will also be provided (Boesso and Kumar, 2016) |
Moderate |
High |
High |
Use of elicitation techniques as interviews, surveys, group discussions, and brainstorming for information collection. |
C, I |
|
Customers of Cosies Insulation |
The customers will provide the feedback on the business operations and services of the organization after the implementation of the new system. |
Low |
High |
Moderate |
Use of surveys to collect the feedback |
I |
|
Supplier Groups |
The stakeholders will deliver the required tools and equipment. |
High |
Low |
Moderate |
Emails and tele-conferencing meetings |
C |
|
Project Manager & Team |
The stakeholder group will carry out the managerial and operational activities to develop and deploy the sales management software (Rusconi, 2018). |
High |
Moderate |
Moderate |
Daily progress reports, daily team meeting, emails |
R, A, C, I |
|
Project Steering Committee |
The review and control activities along with confirmations and authorisations on the project will be carried out by this group. |
Moderate |
High |
Low |
Weekly communication using progress reports and tele-conferencing tools. Use of emails for unplanned communications |
A, I |
The following elicitation techniques shall be used to collect the information from the stakeholders:
User Story ID |
Requirement |
1 |
As a Sales Representative, I would like to have the ability to login to sales management software to access the information and functions. |
2 |
As a Sales Representative, I would like to view the ranking of the sales lead value to prioritize the sales activities accordingly (Hudda, Mahajan and Chopra, 2016). |
3 |
As a Sales Representative, I would like to access the sales lead and residential data on the mobile device so that I can perform work from any location and remain available at all times. |
4 |
As a Sales Representative, I would like to access the sales lead and residential data on the mobile device on the basis of postcode filter and view the data with leads geolocation markings so that I can identify the sales areas and customer groups accordingly. |
5 |
As a Sales Representative, I would like to enter the measurement details and specifications of the insulation requirements on the mobile device and receive quotations so that I may close the sales accordingly (Sobiech, Eilermann and Rausch, 2016). |
6 |
As a Call Centre Staff member, I would like to have the ability to login to sales management software to access the information and functions. |
7 |
As a Call Centre Staff member, I would like to have the ability to make calls using the software so that the issues of manual operations are avoided. |
8 |
As a Call Centre Staff member, I would like to have the ability to view the calls history and phone script to prioritize the calls accordingly. |
9 |
As a Manager, I would like to have the ability to login to sales management software to access the information and functions. |
10 |
As a Manager, I would like to generate reports from the software and apply filters on them to track the sales and call centre performance (Ghai and Kaur, 2012). |
11 |
As an admin, I would like to have the ability to login to sales management software to access the information and functions. |
12 |
As an admin, I would like to have the ability to add, delete, and modify the user information to manage the users. |
User Story ID |
Must (M) |
Should (S) |
Could (S) |
Won’t (W) |
1 |
X |
|||
2 |
X |
|||
3 |
X |
|||
4 |
X |
|||
5 |
X |
|||
6 |
X |
|||
7 |
X |
|||
8 |
X |
|||
9 |
X |
|||
10 |
X |
|||
11 |
X |
|||
12 |
X |
The requirements assigned under Must (M) category shall be given the priority over the requirement placed under Should (S) category.
Use Case ID |
Name |
Description |
U1 |
Login |
The users of the system as sales representative, call centre staff member, admin, and manager will be the actors involved in the use case and they shall have the ability to securely login to the sales management system to access the information and functions. |
U2 |
Make Calls |
Call centre staff and the system will be the actors involved in the use case. The call centre staff members shall have the ability to make calls through the system (Misbhauddin and Alshayeb, 2013). |
U3 |
View Sales Lead Rank |
The sales representative and the system will be the actors involved in the use case. The user shall be able to view the ranking of the sales lead value to prioritize the sales activities accordingly |
U4 |
Close Quotations |
The sales representative and the system will be the actors involved in the use case. The user shall be able to enter the measurement details and specifications of the insulation requirements on the mobile device and receive quotations so that sales may be closed accordingly. |
U5 |
Generate Report |
The manager and the system will be the actors involved in the use case. The user shall be able to generate reports from the software and apply filters on them to track the sales and call centre performance (Bhuiyan, Haque and Shabnam, 2018). |
References
Bhuiyan, M., Haque, F. and Shabnam, L. (2018). Integration of Organisational Models and UML Use Case. Journal of Computers, 13(1), pp.1-17.
Boesso, G. and Kumar, K. (2016). Examining the association between stakeholder culture, stakeholder salience and stakeholder engagement activities. Management Decision, 54(4), pp.815-831.
Ghai, S. and Kaur, J. (2012). Analysis of User Requirements Gathering Practices in Agile and Non-Agile Software Development Team. International Journal of Computer Applications, 58(8), pp.13-18.
Hudda, S., Mahajan, R. and Chopra, S. (2016). Prioritization of User-Stories in Agile Environment. Indian Journal of Science and Technology, 9(45).
Kryjak, T. and Komorkiewicz, M. (2013). Hardware-software vision system for moving people counting based on 3D information. Image Processing & Communications, 18(2-3), pp.71-81.
Kuruzovich, J. (2013). Sales Technologies, Sales Force Management, and Online Infomediaries. Journal of Personal Selling & Sales Management, 33(2), pp.211-224.
Matsuo, M. (2009). The Influence of Sales Management Control on Innovativeness of Sales Departments. Journal of Personal Selling & Sales Management, 29(4), pp.321-331.
Misbhauddin, M. and Alshayeb, M. (2013). Extending the UML use case metamodel with behavioral information to facilitate model analysis and interchange. Software & Systems Modeling, 14(2), pp.813-838.
Rusconi, G. (2018). Ethical Firm System and Stakeholder Management Theories: A Possible Convergence. European Management Review.
Sobiech, F., Eilermann, B. and Rausch, A. (2016). Using Synergies between User Stories in Scrum. Lecture Notes on Software Engineering, 4(2), pp.91-94.
Sood, V. and Arora, M. (2012). Comparison of Requirements Elicitation Techniques. International Journal of Advances in Computing and Information Technology, 1(4), pp.378-387.
We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.
Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.
Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.
Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.
Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.
Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.
We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.
Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.
You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.
Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.
Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.
You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.
You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.
Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.
We create perfect papers according to the guidelines.
We seamlessly edit out errors from your papers.
We thoroughly read your final draft to identify errors.
Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!
Dedication. Quality. Commitment. Punctuality
Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.
We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.
We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.
We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.
We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.