Framing messages in response to challenging business scenarios Directions:1. Review course materials: Business Communications, chapter 6Title: Jeff Bezos Confronts Criticism of Amazon’s ‘Brutal’ Workplace Conditions http://www.geekwire.com/2015/full-memo-jeff-bezos-responds-to-cutting-nyt-expose-says-tolerance-for-lack-of-empathy-needs-to-be-zeroTitle: How to Tell Someone They’re [sic] Being Laid Off (article)Article link:https://hbr.org/2015/06/how-to-tell-someone-theyre-being-laid-offTitle: A Better Way to Deliver Bad News (article)Article link:https://drive.google.com/file/d/0B0zQqWXwtbcidXhOLTdEMm5jb3c/view?usp=sharing2. Read this scenario:Mary rubbed her temples. What a day it had been! Managing a call center can be stressful, and today had been no exception. Sometimes her team performed flawlessly, and other times she imagined herself as the mother hen, flapping frantically to shoo her chicks from danger. “No! No! Don’t escalate that call!” she’d just told Tom. “You can handle this one. Tell him …”She was going to have to coach Tom about the irate caller with the “fried” hard drive, but it could wait until tomorrow. Before she could leave her office, her boss, Susan, appeared at the door.“Mary. Good! I’m glad I caught you. We have a situation.”Oh, no, Mary thought. Susan’s tone told her the news wouldn’t be good.“We need two volunteers from your team to start working the midnight shift for the summer. They need to start tomorrow night,” Susan said.“I thought all the shifts were covered,” Mary said.“We lost two people last night and have to replace them right away,” Mary said. “You’ll have to pull your team together and use your leadership skills to get this covered quickly.”The next morning, Mary faced having to break the news to her team of 10 call center representatives. She knew that they all had other commitments and that none of them would want to take the midnight shift. They’d each worked hard and consequently been promoted to the day shift. This was going to kill morale and cause some of her team members some hardship.3. Take on the role of Mary. Your task is to break the news to your team in the best way possible and to persuade two of them to agree to work the midnight shift all summer. Be creative and use the effective communication skills that you’ve learned in this module’s readings. Write out the announcement that Mary will make to her team, along with her strategy for breaking the news and persuading them to volunteer. You can use dialogue, essay, narrative, or any form that meets the assignment criteria.Write from Mary’s point of view (use “I” when talking about Mary, her thoughts, words and actions). Your paper should be about 450-500 words.4. In the final paragraph, return to your own body! (give up being Mary), and reflect, personally, on how the principles for breaking bad news and persuading might help you in your own workplace communications.5. Please use APA citations and references as needed. Submit your paper as an attachment to the dropbox.
We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.
Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.
Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.
Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.
Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.
Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.
We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.
Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.
You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.
Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.
Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.
You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.
You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.
Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.
We create perfect papers according to the guidelines.
We seamlessly edit out errors from your papers.
We thoroughly read your final draft to identify errors.
Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!
Dedication. Quality. Commitment. Punctuality
Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.
We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.
We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.
We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.
We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.