Discuss about the Monet Resorts Business Report.
The business units and organizations have adapted to the idea of globalization, advancement and digital innovation. These units are exploring new methods and mechanisms through which they may serve their purpose of meeting the customer needs with maximum profits and revenues. On the lines of the same idea, five holiday resorts have agreed upon the concept of a shared business unit by collaborating with each other. These resorts have decided to execute the business operations through a single entity which will be called Monet. The online presence of the collaboration will be marked by a website and a mobile app and these two platforms will be used for the execution of all the front end and back end activities for Monet.
Technology is an application of scientific and automated concepts and ideas for the execution of a particular task. It is made possible by the involvement and collaboration of various elements with each other. Two of such elements under technology are the information system and information technology. It is often believed that these terms have the same meaning which is however not true.
Information System or IS, is the quality and availability management of a specific set of information. In order to manage the information sets correctly, it is required that the various operations that are executed on these sets are adequately done. These operations can range from viewing, modifying, updating, writing etc. on the information sets. The issues that may be associated with these operations having an impact on either the quality or availability of the information sets are the ones under IS issues and problems (El-Awad, 2017).
Information Technology which is normally abbreviated as IT is rather associated with the technical aspect of information. The technical tools, technical infrastructure and applications, technical services and their integration etc. come under the domain of IT. If there are issues involved in respect to any of such technical components then such issues are included in the domain of problems related with IT (Bruni, 2014).
The properties of the information such as its confidentiality are an integral part of the overall quality of the information. The occurrence of events such as breaching or leakage of the information sets or any of its attributes can impact the information quality as a result.
The information may get transferred and transmitted over a lot many networks and networking components and there may be attacks that may result in the violation of the integrity of the information (Chasserio, 2014).
Availability of the information is an extremely significant property of the information sets as the entire service may come to a state of breakdown in case of information unavailability. Such a situation may be caused by flooding attacks.
Customers are the entities that will be hugely impacted by the IS issues and their occurrence. It is because the customers will be directly affected by any of such events. The customers would want the services that are provided by Monet to be smooth, reliable and accurate. With the occurrence of an IS issue, none of these parameters will be met. The customer experience will be poor and it would be difficult for the customers to maintain the same level of trust and engagement with Monet all over again in the future. This will impact the business side as well as their customer base, market shares and brand image will come down.
The main entity that will have an implication due to the occurrence of the IT issues would be the customers. It is because the customers will be directly affected by any of such events. The customers would want the services that are provided by Monet to be smooth, reliable and accurate. With the occurrence of an IT issue, none of these parameters will be met. The customer experience will be poor and it would be difficult for the customers to maintain the same level of trust and engagement with Monet all over again in the future. This will impact the business side as well as their customer base, market shares and brand image will come down (Fengel, 2014).
There are various stakeholders that are associated with every business setup. It is necessary to maintain stakeholder engagement with all the stakeholders so that the business aims can be met. However, there is one stakeholder and entity that is involved with every business setup and it is the customers. It is very important for business units like Monet to maintain and upgrade its customer base to make sure that its hold in the market never drops down. In order to do so, there are certain strategies that may assist Monet to achieve the same.
There are endless opportunities that have been made possible for the business units to step into with the emergence of cloud based services and platforms. There are virtual operations that the business can perform and provide the services to the users without affecting the existing structure. Monet must also continue to explore the new opportunities and must add the same in its set of operations so that the customer base and revenues are maximized.
Travel has become an escape route for the present generation to relax and get the minds refreshed. It is because of the reason that the schedule of the people in the current times is very busy and occupied. Monet must make sure that it works towards providing an integrated travel experience and solution to the customers so that they do not have to worry about anything once they finalize the booking. It should be efficient to arrange for the desired travel modes, places to stay, places to visit, places to shop and eat and transportation arrangements for the customers. This will ensure that the customer base of Monet is expanded and the better reviews are also earned.
Conclusion
Five holiday resorts have agreed upon the concept of a shared business unit by collaborating with each other. These resorts have decided to execute the business operations through a single entity which will be called Monet. There are various initiatives and decisions that have been taken by the management to provide the customers with required service. The customers would want the services that are provided by Monet to be smooth, reliable and accurate. However, some of the IS and IT issues can prove to be hurdles in achieving this aim. There shall be use and application of adequate controls to prevent and detect such issues. It is very important for business units like Monet to maintain and upgrade its customer base to make sure that its hold in the market never drops down. It can be done through social media groups, discount deals and offers, specific strategy making for customer groups etc. Monet must also continue to explore the new opportunities and must add the same in its set of operations so that the customer base and revenues are maximized.
References
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Brocke, J. (2014). Ten principles of good business process management, 20(4), 530-548. https://dx.doi.org/10.1108/BPMJ-06-2013-0074
Bruni, A. (2014). Entrepreneuring together: his and her stories. International Journal Of Entrepreneurial Behavior & Research, 20(2), 108-127. https://dx.doi.org/10.1108/IJEBR-12-2011-0187
Chasserio, S. (2014). When entrepreneurial identity meets multiple social identities: Interplays and identity work of women entrepreneurs, 20(2), 128-154. https://dx.doi.org/10.1108/IJEBR-11-2011-0157
El-Awad, Z. (2017). Entrepreneurial learning and innovation: The critical role of team-level learning for the evolution of innovation capabilities in technology-based ventures, 23(3), 381-405. https://dx.doi.org/10.1108/IJEBR-06-2016-0177
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