McDonalds Unethical Practices During Rio Olympics: A Case Study

The Unethical Practices during Rio Olympics

Question:

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Discuss about the Management Theory And Ethical Dilemmas.

Ethical dilemmas are common to a real world business organization.  Ethical dilemmas are the common phenomenon that takes place frequently in the organization.  It is a situation where an individual is unable to find out the difference between right and wrong.  Employees have to deal with the organizational pressure that leads to an accumulated pressure.  The choice regarding the organization is developed based on the unethical practices.  Excessive competition in the business atmosphere leads to use of unethical practices at work.  Large-sized business organization has a tendency to overlook the ethical dilemma.  Whistle blowers are hiding due to the fear of management (Broad, 2014).  Hence Ethical dilemma has become an extremely pressurizing situation for the employees and the management.  Pressure to perform well from the management is driving the employees into wrong direction. Employees have to perform under such conditions making it into a nightmare. The unethical business practice is questioning the credibility of employees and management. In the recent time, Organizations like Volkswagen, Johnson and Johnson, Samsung and McDonalds gained widespread criticism due to their unethical practices (Broad, 2014).

The report therefore review the unethical practices followed by McDonalds in 2016 during theroid Olympics.  The largest burger restaurant chain is known for selling toys with the happy meal.  Over the years, they have made sophisticated changes in the toys depending on thronging market trend.  In 2016 Olympics the Brand introduced Step-It, a pint-sized step counter for children. The watch-like device was introduced by McDonalds to attract kids to buy a happy meal. The watch was manufactured for the kids to monitor their daily physical activities. Dozens of users stated developing skin irritation though these watches.  Record of such incidences has this has brought attention of the world media and created an anger in the global market (CBC News, 2016).

McDonalds has a long history of working with the Olympic committee. It has been a loyal sponsor since a very long time.  The restaurant chain is famous among the kids for the toys that give as a complementary gift with the happy meal. In 2016 Olympics the Brand introduced Step-It, a pint-sized step counter for children. The watch-like device was introduced by McDonalds to attract kids to buy a happy meal.  The device was manufactured with a clear motive to attract more kids. The idea was to generate curiosity among kids to promote getting in shape.  The watches were made with a cheap material in order to attract more number of kids (Charlebois, 2016).

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Reasons behind Unethical Practices at McDonalds

The information regarding the skin irritation forced the restaurant chain to stop the sale of happy meals toys. The issue gained nation-wide protest and brought the attention of media agencies.  The unethical practice to gross up the profits triggered the nationwide agitation against the brand during the Rio Olympic.  This was not the first kind of incidence registered in the past years. There were many such incidences where McDonalds came under highlights due to its unethical practice (Forbes. 2017). The happy meal strategy was built to attract attention of kids. The unethical dilemma here was to increase the revenue with less investment. The happy meal strategy was developed by making vast investment on the advertisements.  The dilemma arises when the company wants to make profit through wrongful mean.  McDonalds has been making news headlines because of its unhealthy menu.  Most of the health organization is blaming the restaurant chain for their unhealthy menu. All these business practices followed by McDonalds are affecting long term profitability. The management turn blind eye to ethical breaches resulting in such incidences.  There is an extreme level of competition among the business enterprise to make profits. This has resulted in unethical business practices have created a difficulty in managing the situation (Gibison, 2017).

The report provides information regarding the ethical dilemma faced by McDonalds during the Rio Olympics. The basic purpose is to understand the concept of Ethical Dilemma and to identify the issues faced by the company in meeting the targets. CSR is an important part in an organization.  For the purpose of managing the organization it is important to understand the functions of ethical dilemma. It is important for a business organization to follow an ethical corporate culture this will guarantee a regular growth within an organization. The unethical business practices are creating problem for the economy on a long run (Gorey, 2016).

To identify the ethical issue and to highlights the reason behind such a situation. The harmful effects of ethical dilemma can be seen in the regular business practice. Large-sized business organizations generally avoid the concept of ethical dilemma. They only look for making profits that but the integrity of the organization questionable. Pressure to perform well from the management is driving the employees into wrong direction. Employees have to perform under such conditions making it into a nightmare.

The unethical activities at Mc Donald’s have affected the organization badly. These business practices are harmful for their reputation itself.  The unethical practice was highlighted by the media houses. The report focus on the factors that forces an organization to function unethically.

Impact of Unethical Business Practices on McDonalds

McDonalds is known across the world for its hazardous menu causing tallness. The menu offered by the brand causes diseases like obesity, infections etc. This has created an issue in managing health of kids.   There are different unethical activities carried by McDonalds bringing notice of health organizations to the issue.

The Happy Meal by McDonalds represents approximately 10 percent of the total sales of McDonalds.  Approximately 1.5 billion happy meals are sold internationally.  The toys provided by McDonalds add to the bottom line of the company.  Recently, San Francisco banned the bargain practice followed by the companies as its strategy.  All these business tactics act as a dime activity in the era of competition. The concept of Social license is a skill used by the business organizations in order to operate with confidence. This is to deal with the lawful activities followed by the organization. As per The existing policies, the company is using supply chain transparency, environmental stewardship and gender equality for managing the team. All These resources have critical issue to the organization in dealing with the challenging industry (Hoffman, Frederick & Schwartz, 2014).   The happy meal has grabbed attention of many people across the world. In Chile, the fast food chains are not allowed to give free toys with the happy meal.  In few countries McDonalds is giving away books with the happy meal.  The toys sold by McDonalds are able to grab Children imagination for a few hours at most. It is objected by few that giving away of happy meal is a waste. The moral obligation while giving away resides with the food restaurant chain. There is a change in the business practices, what was satisfactory a few years ago are not amused in the present business environment. The brand needs to establish itself as a pioneer in the market through healthy habits (Joiner, 2016).  There are convinced flaws in the watches design that caused skin abrasions. It affected the sudden recall from all over the world. Many international brands are using this technique to entice children across the globe. The StepIt has brings the attention of whole world on the ethical and moral dimensions. Companies are only focusing on the finance. They are using business practices that are not good for the organization (Kroc, 2016). McDonald’s toy distribution strategy is under question due to the lack of nutritional value. Consumers are questioning the organizational practices.   In order to manage a balance between the ethical practices it has to focus on an effective way to meet the result. As an alternative of distributing toys it should find out effective strategies to position itself at a competitive place.  Distribution of toys with the happy meal is the brand strategy.  The use of unethical practice in business is disruptive for gaining long term advantage (Marczewski, 2016). The recent issue At Rio Olympics is an example of ethical dilemma. The unethical practice by McDonalds to sell off toys made of cheap quality is a serious ethical issue. It is strange to imagine that the companies are putting a lot of effort to drain income. McDonalds has faced issues due to lesser nutritional value in their menu.  The happy meals sold at McDonalds are considered as one of the major reasons of obesity in kids.  Like other restaurant chain shifting their focus on the social responsibility; McDonalds has a responsibility of developing itself as a healthy brand among kids (Meith, 2007). The unethical practices are creating problem hence affecting the market position on a long term. The lesser nutritional value in the food is one of the reason affecting the market value of the brand. Many voluntary organizations are raising concern against the happy meals and distribution toys along with it.  However, it is important from the point of view of global responsibility towards nutritional value (Nill, 2015). By Selling happy meal and StepIt together is contradictory in itself. How is it possible to expect health by eating junk food? The cheap devise sold by the brand had a purpose to attract kids. This strategy initially helped in building revenue but later changed the complete situation (Press Association.2016).

Kantianism Theory and Unethical Practices at McDonalds

The theory focuses on developing healthy habit in consistency with the organization.  The purpose of this theory is to state the action of making a rational choice regarding the ethical values.  The company need to works ethically without using unethical mean. This means, using a path where the organization is able to manage the organizational cultural value. It is important for the organization to focus on managing the ethical practice in an effective way. The issue seen in this situation is regarding the ethical breaches. These ethical breaches seen in the recent time has a long term impact on the organization. In order to make profit, companies are using unethical means. As per Kantianism Theory the organization using such a policy can be justifiable from the point of view of company. The only purpose of the organization is to make profit through any mean. It’s the market that can cause potential harm to kids.  It is important from the point of view of a brand working from a very long time. These issues need to be highlighted in order to gain profitable interest. It is recommended to behave ethically on a long run in order to avoid the situation (Queerty2011).

A leader has a role to look after the organizational operations. In the existing competitive situation, it is evident to manage the organization by managing the individual interest. It is the responsibility of a leader to give a correct brief regarding the ethical issues. It is important to beware about the changes tiling place in the business environment. Awareness is important for the organization in order to deal with the issues. By focusing on every individual employee, it is possible to manage the organization in an effective way. These policies are important to be curate by the leader. It is his duty to generate awareness about the issue taking place in the organization.  The employees need to be informed about the ethical violations in the organization (winter, 2011). It is their responsibility to imbibe formal culture about the organization in order to gain market effectiveness.  It is the fiduciary duty of the manager to act in the good faith of the organization. It this way they can put forward the required changes in order to gain goodwill. These changes are important to manage the activities in a better way (Santa Carla University.2014).

In the given situation, it is the duty of the manager to lead the changes and add transparency into the process. In this situation, it is important to manage the business enterprise carefully by imparting training and development. The systematic training and development regarding such activities need to be given properly at the time of employee orientate.  Employees under extreme pressure work unethically (Weekly, 2017). In order to manage such a situation, it is important to derive an effective plan by imbibing planning and development. These factors are important for considering the organizational growth and development. While working in such a situation, the manger has to focus on each and every individual in order to gain competitive market advantage (Sheehan, 2013).

There are certain incidences where a company is making a continuous mistake through unethical business practice. Being a market leader in a fast food chain it is there primary duty to focus efficiently by looking at ethical issues. The company just to make enormous profit cannot use unethical business practices. This will affect the business and various other -functions on the long run. Companies like McDonalds are attracting audience especially kids through advertisements. It is the part of their promotional activities.  They have an   accountability to act ethically in the favor of the whole society. The overall purpose of a global company is to meet corporate social responsibility in an effective way (Press Association, 2016).  A manger holds an important position that makes them accountable for ethical reasons. They need to fulfill an obligation towards the organization as well by monitoring ethical practices. McDonalds cannot get away with the responsibility towards the society.  This is becoming important from the part of the organization to check booming measures to carry out tasks. The occurrence of such event in the past has triggered issues in the organization requesting a need for an effective measure in order to meet the future needs (Stein, 2016).   In this situation it is important to look out for an effective way facilitating organization to grow. A leader has to set a plan in order it avoid such a situation. This is only possible if the employs are ready to imbibe the organizational culture. This will let them work more efficiently without any external pressure to perform. A leader has to set an example in order to manage issues. Ethical dilemma occurs when an employee try to push himself in an unethical way.  These situations are harmful for the organization on long run. This is having a significant impact in terms of managing the organization (Trevino & Nelson, 2016). This is required for a business organization in the international market. Incidence like this is an eye-opener.  People tend to get information regarding the bad practices followed by the Multi-national organization. This only created problem s in the organization. The credibility is important aspect for managing the credibility for a long term. For this reason it is evident to set an example for the whole world by meeting the existing policies (The Associated Press2016).

Ethical dilemma is common in today’s competitive business environment. In order to manage such a situation, it is important to come up with an effective plan to reduce the ill-effect it is having on the business environment. It is recommended that McDonalds should practice in an effective way by introducing systematic strategies. The current target market of McDonalds is kids for the reason it is expected from the brand to follow ethical measures setting example for the whole society (Tran, et al 2015).  The business leaders need to create competitive market strategy by keeping in mind the ethical values. The employees should not be forced to perform above expectations.   This might affect the organization globally. For McDonalds it is important to come up with an effective business strategy to meet the results. The company need to works ethically without using unethical mean (Tylee, 2016). This means, using a path where the organization is able to manage the organizational cultural value.  There is a growing necessity to meet the compliance in regard with meeting the effective results.  There is a need of a strong legal compliance in order to refer this issue. This issue is currently affecting the organizational growth and development and has a long-lasting impact on its goodwill. It is responsibility of McDonalds to form a compliance team. This team should be given a responsibility to deal with such a situation. There is a responsibility to develop an effective plan in order to deal with the situation (Vaughn, 2015).

Conclusion

The changes in global working condition are putting an impact on the organizational ethical values. It is important for an organization to look after the problems it faces in meeting the target. This is important for focusing on organizational growth and development on a long run. For the purpose of bringing integrity, it is evident to manage an effective business framework relocating the factors in an effective way. The company need to works ethically without using unethical mean. This means, using a path where the organization is able to manage the organizational cultural value. It is important for the organization to focus on managing the ethical practice in an effective way. CSR practices are important for an organization to meet the objectives. The report is based on concept regarding the organizational ethical dilemma and the process to manage. It describes the threats associated with the organization and how one can reduce such situations. As per The existing policies, the company is using supply chain transparency, environmental stewardship and gender equality for managing the team. Hence, it is an important practice for a business organization to follow an effective way to overcome ethical dilemma.

References

Broad, C. D. (2014). Five types of ethical theory (Vol. 2). Routledge.

Carr, D., and Steutel, J. (2005). Virtue Ethics and Moral Education. Oxon: Routledge.

CBC News,(2016). McDonald’s Happy Meal mistake, and Rio’s poor Olympic ROI: BUSINESS WEEK WRAP. (Online).  Retrieved from:  https://www.cbc.ca/news/business/mcdonald-s-this-week-in-business-1.3737286 (Accessed on: 3 October 2017)

Charlebois,S.(2016). Is it time for McDonald’s to rethink the ethics of the Happy Meal? . (Online).  Retrieved from:  https://www.theglobeandmail.com/report-on-business/rob-commentary/is-it-time-for-mcdonalds-to-rethink-the-ethics-of-the-happy-meal/article31514884/ (Accessed on: 3 October 2017)

Forbes. (2017) Top 10 Global Fast-Food Chains. (Online).  Retrieved from:  https://www.forbes.com/pictures/eglg45fkdjj/1-mcdonalds/#a6c2d6c21323 (Accessed on: 3 October 2017)

Gibison,A.(2017). McDonald’s: A Good Image with Bad Ethics. (Online).  Retrieved from:  https://www.neumann.edu/about/publications/NeumannBusinessReview/journal/review_08/Gibison.pdf (Accessed on: 3 October 2017)

Gorey,C.(2016). I’m rubbing it: McDonald’s wearable recalled over skin irritation. (Online).  Retrieved from:  https://www.siliconrepublic.com/gear/mcdonalds-wearable-skin-irritation (Accessed on: 3 October 2017)

Hoffman, W. M., Frederick, R. E., & Schwartz, M. S. (Eds.). (2014). Business ethics: Readings and cases in corporate morality. John Wiley & Sons.

Joiner,J.(2016). McDonalds Is Using Your Kids To Survive. (Online).  Retrieved from:  https://www.thedailybeast.com/articles/2016/08/19/mcdonald-s-cure-for-bad-pr-your-kids (Accessed on: 3 October 2017)

Kroc, R. (2016) Grinding It Out: The Making of McDonald’s. New York: St. Martin’s Press.

Marczewski, A. (2016). Pokemon Go: The Good, The Bad and Some Lessons.

Meith, H. (2007) The History of McDonald’s. Germany: GRIN Verlag.

Nill, A. (2015) Handbook on Ethics and Marketing. Northampton: Edward Elgar Publishing.

Press Association.(2016). Backlash over McDonald’s and Coca-Cola Olympics sponsorship comments. (Online).  Retrieved from:  https://www.dailymail.co.uk/wires/pa/article-3724604/Backlash-McDonalds-Coca-Cola-Olympics-sponsorship-comments.html (Accessed on: 3 October 2017)

Queerty. (2011) McDonald’s Toy Stereotyping: One Happy Meal With a Side of Gender Issues To Go Please. (Online).  Retrieved from: https://www.queerty.com/mcdonalds-toy-stereotyping-one-happy-meal-with-a-side-of-gender-issues-to-go-please-20110318 (Accessed on: 3 October 2017)

Santa Carla University. (2014) Calculating Consequences: The Utilitarian Approach to Ethics. (Online).  Retrieved from:  https://www.scu.edu/ethics/ethics-resources/ethical-decision-making/calculating-consequences-the-utilitarian-approach/ (Accessed on: 3 October 2017)

Sheehan, K. B. (2013). Controversies in contemporary advertising. Sage Publications.

Stein, S. (2016) McDonald’s Happy Meal Step-It fitness trackers officially recalled. (Online).  Retrieved from: https://www.cnet.com/news/mcdonalds-fitness-trackers-officially-recalled/ (Accessed on: 3 October 2017)

The Associated Press. (2016) McDonald’s recalls millions of Happy Meals fitness bands after reports of burns, blisters. (Online).  Retrieved from:  https://www.theglobeandmail.com//report-on-business/international-business/us-business/mcdonalds-recalls-millions-of-happy-meals-fitness-bands-after-reports-of-burns-blisters/article31507133/?cmpid=rss1 (Accessed on: 3 October 2017)

Tran, M. A., Nguyen, B., Melewar, T. C., & Bodoh, J. (2015). Exploring the corporate image formation process. Qualitative Market Research: An International Journal, 18(1), 86-114.

Trevino, L. K., & Nelson, K. A. (2016). Managing business ethics: Straight talk about how to do it right. John Wiley & Sons.

Tylee,J.(2016). Should the Olympics allow fast-food sponsors? (Online).  Retrieved from:  https://www.campaignlive.co.uk/article/olympics-allow-fast-food-sponsors/1404057 (Accessed on: 3 October 2017)

Vaughn, L., 2015. Doing ethics: Moral reasoning and contemporary issues. WW Norton & Company.

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