Discuss about the Case Study of XYZ Company.
The given organization which is based in Australia is an organization which provides services to various countries including Australia, India, Oman, Vietnam and Nigeria. The organization deals in various products which range from agricultural equipment and related goods to various international clients. The company has 8000 clients currently and operates in five different countries. The given company has more than a million consumer base with its headquarters in Australia.
The organization had been working well since the past few years but recently it has been facing certain problems in relation to the different people who are engaged in the organization and these problems are due to the communication barriers (Chaney & Martin, 2013). The problems are related to problems of lack of efficient feedback system, lack of mistrust due to the intercultural communication and a lack of proper utilization of social media to share and distribute the ideas.
The primary purpose of the given report is to lay down the different issues which the company has been facing with respect to the communication barriers. Each issue will be analyzed and identified in detail with respect to relevant theoretical aspects. Furthermore, recommendations for the same will also be provided. The report will be following a structured format whereby the various issues and problems will be analyzed in detail followed by recommendations with respect to same.
The main limitations of the given study are that it is completely based on secondary research and there exists no primary research components with respect to the different issues being analyzed (Jagongo & Kinyua, 2013). For convenience, the article in the case study will be called as XYZ Company.
Issue one—social media
As identified in the given case study, it could be figured that the company lacks effective use of social media and related networks. Social media is a critical tool of management and communication, the incorporation of which can go a long way n helping organization management with special respect to those which are spread in different geographical areas. The chosen organization lacked an effective use of social media to manage a task, share ideas and the consistent use of management tools available. Given below are certain common problems which are faced with respect to the social media by the chosen organization.
Second issue that is being currently faced by the given company is that it lacks a sound and effective feedback strategy which goes a long way in helping the organization to attain client and related relevant information. Given below are certain reasons why XYZ, has been facing problem related to the faulty feedback issues are being discussed.
As the operations of the organization are wide spread in nature and the company has various branches in different parts of the organization, it generally becomes very difficult for the given organization to ensure that the three takes place proper communication in the given organization and that the meaning of every phrase is clear with all members. For the given organization, XYZ it becomes extremely important to ensure that the communication takes place effectively and that there exists an environment of trust and loyalty which would give rise to better activities for the firm and successful accomplishment of goals and objectives.
The given problems are being faced by the organization with respect to the culture of the organization.
Conclusion
Therefore, from the given analysis on the different issues which are being faced by the organization XYZ, it could be analyzed that the main problems have been arising because the organization is distributed geographically. Because of this, the organization is not being successfully able to engage in meaning relationships and facing such problems. The main problem areas are areas concerning with the ineffective use of the social media tools, cultural differences and the lack of an effective feedback receiving mechanism. The social media tools are not being used effectively to manage the different tasks, because the organization lacks proper plans with respect to the social media plans and strategy that needs to be adopted efficiently into the organizational domain. Furthermore, the feedback system of the organization is fairly inaccurate because the organization does not stress enough on the importance of the valuable feedback and believes that it will b able to achieve success just based on the normal feedback which is namesake. Lastly, there exists certain cultural differences as well which need to be dealt with. The next section states down certain recommendations to improve this system and help the organization in achieving success.
In order to manage the social media aspect at the organization, XYZ needs to implement the following to ensure that it is being able to give rise to the technology in an organization which engages the different members of the organization into one unit. To use the social media to build a better organization, the following can be easily implanted and taken into considerate;
The platform does not hold as much importance as the goals do. The platform used in the organization does not directly correlate to the results received. Although a majority of organizations spend a majority of their money in building the right kind of platform, only a few are actually able to figure out the manner in which the organization needs to make correct use of the platform. Hence, it is important for an organization to keep a proper social media plan at place which would go a long way in helping the given organization to implement the social media plan in place and to ensure that the road for future is clear (Lally, 2013).Although the firm does not need to spend exquisite resources and determine the plan in detail, however it is extremely important for the given organization to see to it that they have a fair idea of what they want to do in future and how this chosen plan would assist it in achieving the stated objectives. The plan does not need to be very exquisite and collaboration needs to be formed successfully.
The organizational members should have their input into the decision making of the firm and they should see to it that the plan is thought about objectively and the details are specific in nature (Bratton & Gold, 2017). Creation of a plan which is not well detailed and just beats about the bush will not assist the organization in achieving its objectives. Instead, the organization should ensure that they take up one target at one time and ensure it is able to successfully carry out those plans step by step in order to achieve the special media objectives stated down.
The firm needs to ensure that it is successfully being able to attract the young talent in the organization. Young talent in the organization refers to educated and qualified individuals who have a hang of the different technologies and can make effective use of it in order to help the organization in maintaining a transparent communication lone and make efficient use of the resources and manage tasks (Tuten & Solomon, 2017). The young talent can be well trained so that the future of the organization is secure and the firm is able to function successfully.
If a proper loyalty and culture is not built between the different organizational members, they will not be willing to effectively contribute to the successful goals completing and target achievement that the organization needs to in the present work culture. Use of social media for work requires the organization to stand as one and help the weaker members to adapt to the different needs and requirements which are essential to build a strong social media base (Tukker & Tischner, 2017).
Client feedback forms an essential aspect of the success which an organization aims to achieve, the client is the primary reason why an organization is functioning, hence, it s important to take in their point of view into consideration which will help the business to improve its respires and ensure that the various tasks are easily able to make the different clients happy and the firm is able to attain success. For XYZ, the following recommendations can be followed in order to ensure that the firm is successfully able to build a feedback system.
It is very important for the organization to ensure that it has the basic rights in place and it is easily able to decide the manner in which it feels comfortable for taking in the feedbacks and objectives. It needs to ensure that the feedback taking system is transparent and easy to understand for the various individuals in an organization (Evans, 2013). If the feedback taking system in an organization is such that the members of the organization are not able to cope with it or have difficulties in extracting basic information out of the received feedback.
Gathering effective feedback is not just the job of the first line managers. All the organizational members need to realize that taking in feedback forms an essential aspect of the organization and that the leaders, top management as well as the middle level managers need to be trained on the importance of receiving feedback. The absence of taking in effective feedback from the different members will ensure that the organization is unable to meet with the correct criteria (Miller, 2013). Approachability should be built in the organization ad it needs to be seen to it that the firm is successful in building a culture which fosters proper facilitation of feedback management.
The feedback system needs to follow a bottoms top approach but it is also very essential that it is successfully spread out in different parts of the organization. This shall ensure that the firm is successfully able to inculcate an environment that shall ensure that the feedback system is implemented in all levels of the organization and it will ensure that all team members will be easily able utilize the feedback received and make sure that the changes are effectively maintained in the different parts if the organization.
Building a transparent system is essentially important as it goes a long way in seeing to it that the different factors involved in an organization are maintained effectively. The feedback which shall be received needs to be utilized for the benefit of the organization and it should be seen to it that the different members are aware of the areas they are lagging in and a culture needs to be building (Purce, 2014). Being transparent about the system is the only way a firm will be able to achieve success in putting the feedback to action (Armstrong & Taylor, 2014).
As the given organization, XYZ is functioning in different geographical locations , the culture of the different places is very different and this often causes problems with respect to the different ways in which different members in tend to interact with one another. This often causes confusion among the organizational members and is an area of concern among the different organizational members. Hence, the following has been suggested for the welfare of the firm.
If the organization aims to look out for the long term success of the organization then it is important for the firm to see to it that they start learning the basic cultural aspects of the different business unit. For example, the organization is in Australia, it may begin to learn certain aspects of the Indian culture in order to ensure, that it is successfully able to interact and associate themselves with the employees working in the given unit of the organization (Renwick, Redman & Maguire, 2013). This shall ensure that the firm is successful in maintaining and engaging in long term relationships which are essentially beneficial for the organization.
Different cultures ten to have different ways in which the business associates are required to behave in. It is suggested that a learning of these different mannerisms and etiquettes should be implemented and undertaken (Wild, Wild & Han, 2014). Doing so, will ensure that the firm is successfully able to manage the relationships with the outsiders and the people engaging in such business relationships do not face any problem with respect to the communication that they are required to engage in when taking part in the different activities of the firm.
The difference in the culture is not a topic of concerned but an appreciation. The various aspects of such need to be encouraged in the organization, for successful goal completion The diversity that will be taking place in the given organization needs to be appreciated and it needs to be seen to it that the different cultures are actually promoted (Adekola & Sergi, 2016). An input from the different cultures in an organization goes a long way in making the organization successful and ensures that the client needs which are situated in the different parts of the organization are successfully met with.
The organizational headquarters could engage in a team building session which would ensure that the firm is successful in maintaining the long term relationship with one another and gel with each other. This is also an opportunity to help the organizational members to learn about new people and the culture in which they tend to operate (Cascio, 2018).
Lastly, proper training needs to be implemented and the different organizational members need to be given help as to how they will be able to successful engage in long lasting and accommodating relationships with one another and ensure that the given organization is easily able to accommodate with one another and achieve organizational goals (Swift & Piff, 2014).
Hence, regardless of the kind of activity, the organization engages in it is important to understand that all cultural requirements and strives towards success.
References
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Ainsworth, J. (2013). Business languages for intercultural and international business communication: A Canadian case study. Business Communication Quarterly, 76(1), 28-50.
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Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2015). Marketing: an introduction. Pearson Education.
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook of human resource management practice. Kogan Page Publishers.
Bratton, J., & Gold, J. (2017). Human resource management: theory and practice. Palgrave.
Cascio, W. (2018). Managing human resources. McGraw-Hill Education.
Chaney, L., & Martin, J. (2013). Intercultural business communication. Pearson Higher Ed.
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